lumia 630 not showing up on my laptop only charging

[Windows Central Question]

when I connect my phone to laptop it only makes a charging sound and keeps on charging, I want to transfer my data but it is not showing up there
I've tried restarting my phone n laptop. refreshed laptop, used different cables but nothing changed

 

[Chintan Gohel]

when I connect my phone to laptop it only makes a charging sound and keeps on charging, I want to transfer my data but it is not showing up there
I've tried restarting my phone n laptop. refreshed laptop, used different cables but nothing changed

what OS is on your phone?

If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.