Lumia 640xl contact lost after update?

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Windows Central Question

Lumia 640xl contact lost after update

I have updated my Lumia 640 XL to Windows 10.
Everything seems to be alright, except that I have no contact anymore in my phone.
All messages are lost too.
How can I solve these problems? Losing all the contacts is a nightmare!
Thanks for your help.
 

thron

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Apr 29, 2014
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Re: Lumia 640xl contact lost after update

Please what's a hard reset...?

Posted via the Windows Central App for Android

The hard reset will bring your phone back to factory settings, the same state as when the device was first turned on. All apps, messages, media, personal settings, etc will be removed from the phone. If backup is turned on under Settings, you can restore your apps and settings after performing a hard reset (as long as you initialize the phone with the same Microsoft Account). Note that resetting your device will not remove any OS or firmware updates. You will remain on the same version of Windows Phone after the reset.
From (with instructions how to perform): How to soft- and hard reset your Windows Phone - Microsoft Community
 

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