Lumia 820 Taking10-15min to turn off

[psreloaded]

Hi Guys,

One of my friends Lumia 820 is taking about 15-20 minutes to turn off. Has anybody else faced this issue. I have a Windows Phone 7.8 device and it turns off instantly after pressing power off.

 

[Curtieson]

One of my friends Lumia 820 is taking about 15-20 minutes to turn off. Has anybody else faced this issue. I have a Windows Phone 7.8 device and it turns off instantly after pressing power off.

How often is he turning it off?

It could have to do with what he has installed on the phone. Obviously something is wrong with a 15 minute shutdown, but luckily we run an incredibly stable phone and it will go months without restarting!

Does it take 15 minutes to start up also?

 

[psreloaded]

No, startup is quick. Just that while shutting down it sits at the goodbye screen for 10-15 minutes. The device is not that old and it probably does not have many things installed.

 

[Curtieson]

No, startup is quick. Just that while shutting down it sits at the goodbye screen for 10-15 minutes. The device is not that old and it probably does not have many things installed.

I know it isn't what you want to hear, but the options are either "deal with it" or do a hard reset / factory reset. Probably just installed an app and it is hanging or something, no idea really...but I shut my phone off maybe once every 4 months.

 

[psreloaded]

Well.. Nokia has replaced the phone. We tried doing a reset but the phone was not resetting as well which is probably why they agreed to replace it.