lumia 830 mic not working when making or receiving calls

[Abdul-Aziz Elloker]

Hi

When making or receiving calls, the microphone doesnt work. only when i switch to loudspeaker or insert a headset.

All other apps work fine where the mic is required, i.e. sending voice notes over whats app, making voice recordings, etc.

is this a software related issue or is it hardware. I see people have been complaining about this since last year.

this started on Monda 22 May 2017.

please assist

thank you

 

[jirkahtc]

HW fault microphone number 1.

 

[binod049]

Hi

When making or receiving calls, the microphone doesnt work. only when i switch to loudspeaker or insert a headset.

All other apps work fine where the mic is required, i.e. sending voice notes over whats app, making voice recordings, etc.

is this a software related issue or is it hardware. I see people have been complaining about this since last year.

this started on Monda 22 May 2017.

please assist

thank you

I am having the same exact problem with my lumia 830. Try soft/hard reset dozen times but nothing helped. even took it to nokia service center in Bangalore, India, but even they could not fix it. Damn! I even tried changing the following part, but didn't work. I have no clue what;s wrong with the phone and what exactly thsi can be fixed?