Lumia denim Hong Kong Lumia 1520

[JC_Yang]

Finally, we get the real meaningful response.
Should we celebrate?

 

[quasarpod]

Well Terence,

Thank you very much for advising us users that there is a problem and it is being addressed.

May I be so bold as to provide you with some advice in order to prevent future debacles like this.

Firstly, when a software update becomes available thoroughly test on all handsets capable of receiving it that it works.

Secondly, only after the above has been achieved notify the users via the availability chart.

Thirdly, when a problem comes to light advise the users immediately. In this respect I would suggest you modify the availability chart now to reflect that the Denim software is not available for Hong Kong 1520 handsets. That is probably the first action that should have been taken.

All of this appears to be no more than common sense, something that seems to be lacking in the deployment teams.

I will gladly provide consultancy to Microsoft on a part time basis, you clearly need something.

Regards,
Kris

 

[von schwartz]

Well Terence,

Thank you very much for advising us users that there is a problem and it is being addressed.

May I be so bold as to provide you with some advice in order to prevent future debacles like this.

Firstly, when a software update becomes available thoroughly test on all handsets capable of receiving it that it works.

Secondly, only after the above has been achieved notify the users via the availability chart.

Thirdly, when a problem comes to light advise the users immediately. In this respect I would suggest you modify the availability chart now to reflect that the Denim software is not available for Hong Kong 1520 handsets. That is probably the first action that should have been taken.

All of this appears to be no more than common sense, something that seems to be lacking in the deployment teams.

I will gladly provide consultancy to Microsoft on a part time basis, you clearly need something.

Regards,
Kris

It's not Terence. He's just shared the information, from a link, shared in a previous post (answers at microsoft community, named like "All lumia...")

Anyways, I completely agree with you. It's bull****. If deployment is stuck, you inform the userbase. They just don't give a ****, it's so simple.

 

[terencechan]

Well Terence,

Thank you very much for advising us users that there is a problem and it is being addressed.

May I be so bold as to provide you with some advice in order to prevent future debacles like this.

Firstly, when a software update becomes available thoroughly test on all handsets capable of receiving it that it works.

Secondly, only after the above has been achieved notify the users via the availability chart.

Thirdly, when a problem comes to light advise the users immediately. In this respect I would suggest you modify the availability chart now to reflect that the Denim software is not available for Hong Kong 1520 handsets. That is probably the first action that should have been taken.

All of this appears to be no more than common sense, something that seems to be lacking in the deployment teams.

I will gladly provide consultancy to Microsoft on a part time basis, you clearly need something.

Regards,
Kris

Well, I am also one of the angry customer.
I do not work for Microsoft and I just provide you guys information in case you did not follow the Microsoft forum.
I suggest you to post directly on the ms forum if you want to advise them lol
After all, the response from Microsoft is typical from a big us company. They just don't give a f as they just don't care losing a few customers.

 

[beman39]

my L1520 HK phone is showing that I got the Denim update! how is that possible?

 

[grmskrk]

Downloading updates!!!

 

[hurkanasmaci]

No update?

 

[B797]

Yeah!!!
Just got Denim installed as well!

 

[ttxzee]

Downloading an update!

 

[Ma Rio]

I'm getting the D right now.
/happy

 

[Qtweeder]

only worked for me with DP turned off, but yeah denim is installed now - yay.

 

[hurkanasmaci]

Oh god finally!

 

[mikelpikel]

Thank goodness for that! Good work guys, we finally got there, only needed about 15 of us hahaha. I have an update available but I don't think it is denim because ita downloading in the background.

 

[Adeel 360]

That's great guys !!!

 

[Ma Rio]

And..that's it?
The only new thing I notice is the Lumia Camera, and Hey Cortana (which is a side thing).
I have to be honest, the camera is blazing fast, but did I wait all this time only for that?

 

[anism]

And..that's it?
The only new thing I notice is the Lumia Camera, and Hey Cortana (which is a side thing).
I have to be honest, the camera is blazing fast, but did I wait all this time only for that?

Yes only that if you were already on DP

 

[beman39]

And..that's it?
The only new thing I notice is the Lumia Camera, and Hey Cortana (which is a side thing).
I have to be honest, the camera is blazing fast, but did I wait all this time only for that?

well what were you expecting, 3D Cortana popping out and granting you 3 wishes?

 

[affaiec]

Just installed denim. UK

 

[beman39]

Is anyone else having problems with extras + info? Mine keeps exiting out...

 

[Ma Rio]

Is anyone else having problems with extras + info? Mine keeps exiting out...

Mine's OK.
I grabbed the update a few days ago.