Lumia Icon OUT OF STOCK on Microsoft Store

[FiveHorizons88]

Just ordered an Icon yesterday from the online store and got a confirmation email stating my order was on back order. I called this morning and they confirmed that the Icon is out of stock and they don't have a re-stock date...so now I will be waiting for god knows how long... Yay!

Just thought I would warn anyone buying one since the site said nothing about it being out of stock when I placed my order.

 

[Zachary Boddy]

Not surprising, honestly. The 950 is coming out and Microsoft is trying to cut back on hardware production. It's all-in with the 950 line.

 

[FiveHorizons88]

Are they even still producing the Icon. I didn't think they would be in production still.

 

[Zachary Boddy]

Are they even still producing the Icon. I didn't think they would be in production still.

It's possible but doubtful.

 

[frankelweeze]

Man, I bought one on the fire sale and realized last night this thing does not take a charge through the USB port. I've used Qi wireless charging so much since I had my 928 I didn't even try to charge this one. Welp, gotta send it back. They don't have any to replace. Uggh. Oh well.

 

[aximtreo]

If anyone is looking for an ICON, I have one forsale in the Marketplace. Mint condition.

 

[FiveHorizons88]

Man, I bought one on the fire sale and realized last night this thing does not take a charge through the USB port. I've used Qi wireless charging so much since I had my 928 I didn't even try to charge this one. Welp, gotta send it back. They don't have any to replace. Uggh. Oh well.

Were they able to replace your Icon?

 

[frankelweeze]

Were they able to replace your Icon?

I setup an RMA. I'll be mailing it back this week. Only way to get a replacement is to find a store with a replacement Icon in stock or take an equivalent or replacement phone in-store. I chose to mail back RMA because MS stores locally don't have the Icon in stock.
I replaced it with one from a former employer who happened to have an extra. I was lucky.

 

[Indistinguishable]

Only way to get a replacement is to find a store with a replacement Icon in stock or take an equivalent or replacement phone in-store.

Did they give you an option to get store credit to be put towards a more expensive phone?

 

[frankelweeze]

Did they give you an option to get store credit to be put towards a more expensive phone?

I purchased the phone online and when I reported the defect with the charging port (USB) they immediately gave me the option to send back to MS by mail or bring to a store for return or replacement. I just went ahead and mailed it knowing there were no replacements of the Icon in stock at stores after calling.

 

[707wpfan]

Assurion cannot replace my 1520,after getting all the way to the office of the CEO, they are sending me a check for FULL MSRP of 1520, minus deductible.
I wouldn't stop pushing my point, how long have I been paying insurance on an item you can't insure?
If someone wrecks a Tesla you don't offer them a Hyundai Elantra, HTC wouldn't be acceptable to an iPhone user, why should I accept anything less than my 1520?
Don't settle for a lesser option!!!