Get ready to give up any free time you had. WPC will expect alot from you.
Thank you for your concerns.
Let me state clearly that Ambassadors are all volunteers. The position is seen by many as an honor and a privilege. No one has any contractual obligation and our Ambassadors are free to retire at any point they choose.
Visibility on the board
is important for an Ambassador and it is astute of you to have noticed. As I say in the preamble (OP), we look to Ambassadors to "Be visible and active" among other criteria.
How could it be otherwise? The Oxford English Dictionary has this to say about the word Ambassador:
a person who acts as a representative or promoter of a specified activity
To represent and promote, one must be visible as a necessity. They must have a presence. For this reason, when considering candidates some of the criteria we look at include how active they have naturally been over the long haul. We want Ambassadors who have shown as Members that they love coming to this site and participating in it anyway. The types of posts they make also help as well as any number of intangibles that might make them stand out above the crowd.
And that really is the key. It is felt that they are outstanding community participants even before a position as Ambassador is offered to them.
The fact that you have noticed so
much activity from Ambassadors is a compliment. It means the system is working. It means the Ambassadors are getting out there and doing their thing. They volunteer for this. Every day they get the satisfaction of feeling that they have contributed to the community of Windows users.
I am going to take your statement as positive feedback that my Team is making that difference. That they are being "visible and active" and engaging our members and guests. In a way it is a vote of confidence in the Team and how it operates.
I'm also going to state publicly here for benefit of Members and Ambassadors alike... I promise that it is always voluntary to perform the duties of Ambassador, that anyone can retire at the time of their choosing and receive nothing but gratitude for their efforts. Certainly we never disparage anyone for having other priorities that might prevent them from completing their duties as Ambassador. On the contrary, the entire Team seems to rally around each other and wish nothing but the best for past and current Teammates no matter their status as Ambassador or Retired. Yes there are criteria and as a Team Leader I have to evaluate whether or not those criteria are being met, but I also understand that life has other priorities beyond a tech forum. I'm ready to acknowledge that and honor it at a moment's notice. If an Ambassador ever expresses to me that they have demands on their time that keep them away from the site, I want to work with them to not feel guilty or obligated, to help get them over a rough patch. Sometimes they take a hiatus and then continue on with their Ambassador duties. Sometimes the other obligations are so large and lengthy that retirement is in order. There is no shame in it. It's understandable by one and all, or should be.
There is honor in serving, or having served, no matter the length of service.
I've learned from my predecessor in the post of Ambassador Team Leader, Muessig, and also from our very professional Community Manager, James Falconer that this understanding and flexibility is key to good leadership on a team built completely of volunteers. Further, that it is something practiced from the top down. It's institutionalized.
One last word. Should any Ambassador feel "abused" it should be evident and understood that appeals can be made to the Moderator Team Leader or Community Manger who, in my opinion, would both gladly look into anything brought to them and seek the best possible resolution for all involved.
11B1P, I'm always happy to hear from members, especially ones who are known to be as helpful as your post history clearly reveals you to be. I hope I've addressed any concerns you might have.
Should you wish to discuss this further I am always available via PM. Additionally you should feel free to PM Muessig (the Moderator Team Leader) or James Falconer (Mobile Nations Community Manager) if you would be uncomfortable having a discussion with me.
Sincerely,
RumoredNow
Windows Central
Ambassador Team Leader