Mobile Broadband Disappearing

[aw123]

Hi All,

The company I work for bought 10 x Surface 3's to be used as mobile laptops, with Mobile Broadband and 4G enabled SIM's on the EE network.

Ever since we rolled these out, we have had constant issues with the "Mobile Broadband" connection randomly disappearing from the network connections screen. On occasions we have also had the WiFi connection missing.

When this occurs, we have to uninstall the "Surface 3 Modem Device", reboot and usually it works again. Other times it doesn't, and the driver has to be reinstalled from the exe file.

I have seen there have been some recent firmware updates containing driver updates for Wifi & Mobile Broadband - I have ran Windows Updates on one of the machines which has picked up several updates and firmware patches however the driver version of the Modem Device hasn't altered at all.

Surface 3 Modem Device (Mobile Broadband) is still showing:

Driver Date: 31/10/2013
Driver Version: 6.3.9600.16453

Marvell AVASTAR Wireless-AC Network Controller (Wifi) is still showing:

Driver Date: 13/11/2015
Driver Version: 15.68.3093.197

I have been unable to find downloadable drivers more recent than this.

Has anyone else come across this problem, and hopefully found a resolution? Or is there a location I can download the latest firmware which has only recently been released?

Thanks in advance.

 

[Bo]

Just seeing this thread and sorry for your issues, but I think this has been a problem for all of the Windows tablets and newer laptops, especially the Dell xps 13. I just received the lte version and haven't tested it yet, but I've heard the same thing happening on other tablet brands as well.

My DV8P intermittently drops wifi and Bluetooth, sometimes both at the same time. People have said to disable Bluetooth as they are on the same adapter but that doesn't work. I've also followed the forum for the HP tablets and hear they do the same thing. I'm thinking its a windows problem and something with the drivers and sleep settings. I'm going to be getting a sim card soon and will try to disable the adapter from going to sleep to see if that will keep it from crashing. With my dell, I usually connect a USB Wi-Fi adapter when this occurs to continue working or streaming to keep from reseting the tablet, but I've never seen this issue with my USB adapter.

Its a shame that you buy a device with everything bundled and the components don't work as they should.

 

[GizmoEV]

I see that on occasion and usually just turn on Airplane mode, wait to give the tablet time to turn off the radios, then turn airplane mode off. Once in a while I have to reboot but I've never had to uninstall/reinstall the drivers. I'm on Windows 8.1 Pro so I don't know how Windows 10 might behave.

 

[GizmoEV]

I forgot to add, around December I did a factory reset on my device, immediately turned off auto update, then updated only the firmware updates and made sure they were working fine before updating the rest of the OS. This greatly improved the reliability of my system. I did not do a restore, I set it up as a new computer.