In January of this year, my mom bought a Lumia 920 from her iPhone 4. She was going to get the iPhone 5, but I convinced her to get the Lumia. She loved the interface, and what you could do with it. She had some complaints though (some stupid, btw). Although she loved the screen size, the phone was too big and too heavy for her. Also, she noticed that it had a lot of more issues than her old iPhone (more on that). On her iPhone, she bought a black, silicon case, and for her Lumia, she bought the Nokia black silicon case. She would always drop her iPhones, and for some reason, NEVER SHATTER OR SCRATCH! She also just had one iPhone 4 in the period of when she owned it. Her lumia's would always scratch. When my mom had her first Lumia 920, she dropped it and it immediately shattered. So much for "indestructible". Oh well, she had insurance.
She received the replacement (refurbished, -_-) Lumia 920 for $125, it had a weird red pixel. It was small, so it didn't really matter. Over time, though, it got bigger, and bigger, and turned into a big red line. Then, it got worse and worse, and had multiple colors, and could BARELY see the screen. This, I diagnosed, as a screen bleed, but wasn't her fault. I called AT&T for her, to get her a REPLACEMENT, and not a paid one (this would be covered by warranty). They first thought it was her fault, and would void her warranty. Then they wanted us to take it to a service center. FINALLY, they agreed to send a new one without voiding the warranty. She was happy. When she received this new Lumia (her 3rd, btw), she has MMS issues. Most of the time, she couldn't receive group texts and pictures (yes, group texts and those stuff were enabled), and would only work 10% of the time. This has been going on for awhile. Finally, she called AT&T, and they would send a warranty replacement, and she thought it would fix this issue. When she received the new Lumia, which is the FORTH, it STILL had issues with group texts and pictures in texts. I tried to do everything, but I'm out of options. She went to the AT&T store, they had no idea, and they even said "it's a common problem on this phone". She called AT&T (thinking it was some issue in her account itself), spent 2 hours on the phone with them trying to fix it, and they couldn't. My mom has given up, and she said she would get an iPhone.
I'm not bashing the phone, or trying to annoy you guys, or be a troll, as a matter of fact, I OWN a Lumia 920, and have been a WP user since the dvp, and am a Microsoft fanboy. All I am asking from you guys if you know if there is a solution to this problem or not. If you know, please help, it would be much appreciated.
She received the replacement (refurbished, -_-) Lumia 920 for $125, it had a weird red pixel. It was small, so it didn't really matter. Over time, though, it got bigger, and bigger, and turned into a big red line. Then, it got worse and worse, and had multiple colors, and could BARELY see the screen. This, I diagnosed, as a screen bleed, but wasn't her fault. I called AT&T for her, to get her a REPLACEMENT, and not a paid one (this would be covered by warranty). They first thought it was her fault, and would void her warranty. Then they wanted us to take it to a service center. FINALLY, they agreed to send a new one without voiding the warranty. She was happy. When she received this new Lumia (her 3rd, btw), she has MMS issues. Most of the time, she couldn't receive group texts and pictures (yes, group texts and those stuff were enabled), and would only work 10% of the time. This has been going on for awhile. Finally, she called AT&T, and they would send a warranty replacement, and she thought it would fix this issue. When she received the new Lumia, which is the FORTH, it STILL had issues with group texts and pictures in texts. I tried to do everything, but I'm out of options. She went to the AT&T store, they had no idea, and they even said "it's a common problem on this phone". She called AT&T (thinking it was some issue in her account itself), spent 2 hours on the phone with them trying to fix it, and they couldn't. My mom has given up, and she said she would get an iPhone.
I'm not bashing the phone, or trying to annoy you guys, or be a troll, as a matter of fact, I OWN a Lumia 920, and have been a WP user since the dvp, and am a Microsoft fanboy. All I am asking from you guys if you know if there is a solution to this problem or not. If you know, please help, it would be much appreciated.