MSA Credentials

[Keith White Jr]

As of this morning my Lumia 640 phone isn't alerting me when I receive texts. When I restarted the phone it popped up a message that said "There is a problem with your MSA Credentials. Please re-enter your MSA Credentials"

When I hit "continue" nothing happened. Anyone know what that is?

 

[meikejne]

I'm not sure why it popped up, but this just happened to me on my Lumia 950 for the first time.

 

[Keith White Jr]

Now my Gmail account is no longer synced to my phone and it says "Something went wrong... if this isn't your regular Microsoft account delete it and re-enter your regular account information"

What is going on?

 

[MiloTheOne]

I've been getting that all week on my 950. Idk if it's a bug or a way to remotely access a device /account info. I checked where my account was accessed/attempt to access from was in China and Russia.

 

[Keith White Jr]

Thats not good!

 

[kmolter]

I'm also randomly getting the "There is a problem with your MSA Credentials. Please re-enter your MSA Credentials." on my new Lumia 950. Hitting continue does nothing. This started a few days ago. Text and e-mail randomly locks up. The only way I have found that fixes it (temporarily) is hard reset by holding down power button and volume down. I have all the latest software updates. Anyone else have this problem or know how to fix?

 

[EspHack]

bugs? another day on w10? it happened on my pc a while ago cause a previous bluescreen apparently damaged some data on the ssd, after a check and auto fix it never appeared again, so it might be something similar on mobile, never seen it on my phone though

 

[kmolter]

Update to my problem: I went to the Microsoft store and they wiped and reloaded the 950 Windows 10 OS. Since then, I have not had any issues. This was a pain, but service at the Microsoft store was excellent and I suppose it is expected to have growing pains with a new phone and new OS.

 

[Joseph Felix Gregory]

Someone is trying to access your account?