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"My family needs to be setup " can't update apps

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WPCentral Question

I have just updated my lumia 820 to Cyan 8.1 and can't update or download apps from the store .I always get the message ; " My family needs to be set up before you can get this app .Ask a parent to go to windowsphone.com/family on their computer , sign in with their Microsoft account, and set up My Family "

I made a parent account and created an email to add as a kid and made a profile for him in Xbox. My Microsoft account in the ( email+accounts ) is fine and doesn't ask for attention or anything and I'm 19 years old and my birthdate in the e-mail is set to the year 1995

Please someone help me with this problem

Thanks,
 
Sep 16, 2013
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Sounds like the kid account is the main account. You need to switch over to make sure an adult account is the lead account then you can download apps
 

Martsicky

New member
May 18, 2013
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Christel, just change your birth date to match that you're 21+ yrs old and everything should be fine. I had the same issue with my hotmail account (although I've been 18 back then) so I just created another one with birth date set to xx.xx.1980 😅 I didn't consider changing my birth date on the old account as it was full of spam anyway, so just created a new one...

Note: After changing your birth date re-sync your main account.
 

xandros9

Community Review Team
Nov 12, 2012
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Christel, just change your birth date to match that you're 21+ yrs old and everything should be fine. I had the same issue with my hotmail account (although I've been 18 back then) so I just created another one with birth date set to xx.xx.1980 😅 I didn't consider changing my birth date on the old account as it was full of spam anyway, so just created a new one...

Note: After changing your birth date re-sync your main account.

I endorse this solution.
 
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