My return/exit program button and windows button won't work, what should I do?

[WPCentral Question]

My return/exit program button and windows button won't work

My side buttons work fine. My touch screen scrolls, and lets me open programs. But I can't exit out. I can't get further and further into to programs (ex. open outlook, open an email, send a response) but then I can't exit. I'm stuck there until I power down and restart. this is a nokia lumia by the way.

 

[RumoredNow]

Re: My return/exit program button and windows button won't work

There are many Lumia models...

Is it an 830 by any chance? With a screen protector? It is a known issue that the capacitive buttons on 830 lack sensitivity and a screen protector may block their use.

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