No admin account found. No boot from USB option found and no family and other people found

[keiron17]

Hi guys, I am hoping someone can help me, the PC is telling me i have no admin account at all, even when I goto cmd promt and type the user administrator /active:yes it says cannot find I've also tried the add someone to the computer but the family and other people option is not even showing up, I've had windows 10 put on a USB drive but i can't even boot from boot menu because that option is not there neither, I have noticed that when I restart the windows 10 Pro a logo comes up saying RM Education either before or after the windows logo. Please help me, I'm about to throw the PC out the damn window thanks in advance...oh I have images of the sign into admin account with the only option to press is No but its telling me its too large to upload it.

 

[interlocutor1980]

This issue may occur due to corrupt or missing Windows startup files.

I would suggest you to try starting your computer in safe mode and check if it helps. Please follow these steps:

a. If you don’t have installation media, use the power button to restart your computer three times. This will start the Windows recovery environment.

b. In the Windows recovery environment, on the "Choose an option" screen, click "Troubleshoot".

c. Click "Advanced options" and then click "Startup Settings".

d. Click "Restart" and press either "4" or "F4" key to select safe mode.

If computer starts in safe mode, then perform clean boot.
Refer this article:
https://support.microsoft.com/en-us/kb/929135

Clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program.

Note: After you have finished troubleshooting, follow these steps from section “How to reset the computer to start as usual after clean boot troubleshooting” to reset the computer to start as usual.

If computer does not boot to safe mode, then try running startup repair from Windows recovery environment and check. Please follow these steps:

a. Do one of the following, depending on whether you have installation media (such as a DVD or USB flash drive):

- If you have installation media for Windows, start your computer from the installation media. Insert the DVD or USB flash drive and restart your computer. If you see a message asking you to "Press any key to boot from DVD", do so. If you don’t see the message, you might need to change the boot order in your computer's BIOS settings so that it first starts from the DVD or USB. When you see the "Install Windows" page, click "Repair your computer" to start the Windows recovery environment.

- If you don’t have installation media, use the power button to restart your computer three times. This will start the Windows recovery environment.

b. In the Windows recovery environment, on the "Choose an option" screen, click "Troubleshoot".

c. Click "Advanced options" and then click "Startup Repair".

You may download the upgrade files, create an installation media and then upgrade to Windows 10.
Please refer this article:
https://forums.windowscentral.com/e...Fsoftware-download%2Fwindows10&token=CTG8GACx

 

[keiron17]

Thanks for the reply, I have install media via USB drive but I cannot change the settings in bios to boot from this because bios asks for a password which I haven't got, I never set a password, also start up repair is jot showing up neither, the only thing I have under advanced in the windows recovery are continue with windows, and shut down and that's all that's there...I'm stumped on this one

 

[Laura Knotek]

Did you get this PC used from a school or business?

Do you have a legitimate Windows license?