I have had my L928 since launch and have had pretty good luck with it. About a month or so ago I started noticing that my sound would randomly just go out completely. No ringtones, no notifications, nothing. I would have to reboot my phone and the sound would come back. I noticed that is was getting worse and that it was somehow tied to bluetooth. If I connect to any bluetooth device (car or headset), after disconnecting, my sound would go out. This would not happen every time, usually about every other time.
I can't be rebooting my phone every time I get in and out of my car or listen to music, that could be 10 - 12 times a day. So I went online looking for solutions and decided to send my phone in for repair.
Sent the phone off and got it back about 2 weeks later. I had to use an old beater phone while it was out for repair. They noted that they ran all the tests and they all passed. Basically saying that they couldn't find anything wrong and sent my original phone back. I only installed my basic apps for email and such and let it go. Same day, it started doing the same thing. No sound. Well needless to say, I was pissed. So, I called "Customer Service" (and I use that term loosely) and requested a replacement phone. So that I wouldn't be without my phone for another 2 weeks. Send me a new(different) phone and I will send back this one.
No problem.... bla bla bla.. "We will have a representative call you back by the end of the day." RIght..
I waited 2 days and called back. Gave them my ref# . "Please hold while I look up your case"... "Your representative is currently busy, she will call you back by the end of the day."
I called and called and called.. all that week, everyday. Same answer, every time. The next week I called and asked for a supervisor... "We will have a supervisor call you back by the end of the day..." 3 days later. I call back, ask the same , get the same answer.
I have persisted and demanded to speak with "someone" and not relying on a "callback" They will never do it.
So after the 3rd week of not hearing anything from anyone, I went to the contact page and started emailing "Customer Support"
to which I get a reply:
:
NOT! I haven't heard peep from anyone.
This is getting ridiculous. I'm on my 4th week of waiting for a call back. What can I do? Is there another email address or # I can call??
Please help! :devil:
I can't be rebooting my phone every time I get in and out of my car or listen to music, that could be 10 - 12 times a day. So I went online looking for solutions and decided to send my phone in for repair.
Sent the phone off and got it back about 2 weeks later. I had to use an old beater phone while it was out for repair. They noted that they ran all the tests and they all passed. Basically saying that they couldn't find anything wrong and sent my original phone back. I only installed my basic apps for email and such and let it go. Same day, it started doing the same thing. No sound. Well needless to say, I was pissed. So, I called "Customer Service" (and I use that term loosely) and requested a replacement phone. So that I wouldn't be without my phone for another 2 weeks. Send me a new(different) phone and I will send back this one.
No problem.... bla bla bla.. "We will have a representative call you back by the end of the day." RIght..
I waited 2 days and called back. Gave them my ref# . "Please hold while I look up your case"... "Your representative is currently busy, she will call you back by the end of the day."
I called and called and called.. all that week, everyday. Same answer, every time. The next week I called and asked for a supervisor... "We will have a supervisor call you back by the end of the day..." 3 days later. I call back, ask the same , get the same answer.
I have persisted and demanded to speak with "someone" and not relying on a "callback" They will never do it.
So after the 3rd week of not hearing anything from anyone, I went to the contact page and started emailing "Customer Support"
to which I get a reply:
:
Thank you for your reply.
We understand that one of the representatives from our Service Recovery Team already sent you an e-mail. This means that the case is already being handled by the said department and it would be best to coordinate with them regarding your concern. For this, we do hope for your utmost patience in waiting for a reply from the said department.
If you have any additional questions, please do not hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.
If you would like to contact us through voice call, you may call Nokia Careline at 1-888-665-4228 from Mondays to Fridays at 10:00 a.m. - 8:00 p.m. EST (closed on national public holidays) for immediate assistance.
Kind regards,:
NOT! I haven't heard peep from anyone.
This is getting ridiculous. I'm on my 4th week of waiting for a call back. What can I do? Is there another email address or # I can call??
Please help! :devil: