This is unedited, just a cut and paste job (not the whole post, however). For me $600.00 is a huge loss, so I won't be in the market for at least close to another year. It will probably be the Surface Pro 3 in 2016 as it's priced 4 times the Nokia, which performed well, once I figured everything out, by the way. Now, however, that it is broken, I see that the customer service division is lacking. Think of a heart that doesn't pump. That is about the level of service you can expect from Nokia. Microsoft (via phone is not much better, I've waited 25 minutes for a Microsoft service rep and still got nothing). So, before I buy another machine, I'll have to research the customer service reports. Barnes and Noble, though they lost out with the Nook, had excellent customer service and replacement terms I simply disposed of the last one I got because of the constant problems I had with it quitting.
Repair your Device
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. ? Step 1 - Delivery Options
? Step 2 - Confirm Information
? Step 3 - Complete
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Please print a copy of this page for your reference.
You will soon receive an e-mail, which contains:
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Sorry, I lost track of the blog I wanted to post, but go to any blog and you'll find the same or try my FB page: Melissa Brown, see the Chinese lantern profile to read the post from today. Happy Shopping
Question for GizmoEv. I will be replacing my broken NL 2520 in 2016. My primary needs are for video, but I am interested in the tap and touch tech, which I do use for PDF data and hope to use for transferring purchase data from my phone to tablet. If you have an opinion on it, which of the Surface Pro's do you think most resemble the Nokia 2520 for speed and picture quality. I know the entry level won't due. That would be delusional, right?
I don't want to burst any bubbles here. NL 2520 is a great product for the money (even at full price, which I paid). Unfortunately, this product was not developed by MS and as an auxiliary product to MS, I suspect it will be phased out in favor of promoting the rival product the Surface Pro 3. I have had countless problems finding information about repairs (which I did not have with Nook). I finally opted for the self-ship option and the problem melted away. DO NOT BOTHER trying to call. No one will answer. You'll be hold until God answers. Anyway, now I have to wait for them to email me specific shipping instructions (with free-ship option, they send you a box - in 2 days - did not happen, today was day 6). Bottom line - Great product for the money, but since I purchased it in September and all the functions except sound ceased, it amounts to renting it for $200.00 per month, especially if the service is as poor as I have read. I will likely wait at least 3 weeks. Nokia took care of me within seven days, in fact, sent a new product. If the have corrected their issues, I might go in for that again. Any advice will be appreciated.
PLEASE SHOPPERS. Hold your credit cards. The acquisition of Nokia 2520 means that Nokia is just waiting for MS finish the transition of the purchase of a previous competitor. MS has no reason to enthusiastically honor the contracts of Nokia 2520 tablet users. The Surface Pro 3 is the recent comp and the entry point for quality is 3 to 4 times that of the Nokia. If you end up needing to return your Nokia for repairs - you'll be sadly disappointed at the lack of service. Nokia is now flooded with service contracts they either cannot fulfill now or are simply no longer interested in doing so. One Nokia client has had so many problems - first, they returned it to him damaged and unrepaired and with a scratched screen. They took responsibility for it, but 3 weeks on, he has nothing and no estimated turn around time to get it back. So, hold on or buy one for half the price and if it fails within 3 months you will have rented it for 100 dollars per month rather than 200, which currently is my situation. I am still waiting for shipping instructions to arrive via e-mail. Why not just post shipping instructions on the same site? I'm telling you, it is to circumvent, forestall and frustrate you until you miss your warranty deadline or until you simply give up. I see lawsuits waiting and a settlement coming. So, if you've already made your purchase and it's too late for you to return it - then save your boxes and receipts. Microsoft and Nokia will probably have a settlement in a few years. The same happened wit people that had accounts with Barnes and Nobles (through Nook) and lost the books they ordered when the devices continued to fail.