Office 365 Personal?

[ValentinG]

I just purchased a new Surface 3 from Microsoft Store, and it says it comes with Office 365 Personal.
But I can't find the license key to active my 1y of 0365 in the box. Am I the only one?

 

[Jas00555]

In your app list, there should be an icon that says Microsoft Office. Click on it and there should be an on screen process that directs you to claiming your Office 365 subscription.

 

[ValentinG]

Thanks for the quick answer!
Unfortunately I don't have that shortcut, maybe because I already installed Office using another O365 account?

Do you the details of that shortcut?

 

[Jas00555]

It should just be an Office logo (orange with a white square thing in the middle) that says Microsoft Office.

 

[Laura Knotek]

If you already have an Office 365 Home subscription (for use on up to 5 PCs and/or Macs) then you won't need the Office 365 Personal key.

I purchased a Windows 8.1 tablet that came with a 1-year Office 365 Personal key that I never activated, since I already have an Office 365 Home subscription. I just added the new Windows 8.1 tablet along with my other 2 PCs and 1 Android tablet.

 

[ValentinG]

Yes, I have an existing subscription from another tablet that was sold with O635 (6 months left).
I was hoping to be able to extend it with the Surface 3, so I would have 18 months

 

[OberstDanjeje]

no, you can't

 

[P_Devil]

You can't combine licenses like that. Additionally, you forfeit the 1 year of Office 365 if you install it from a different license. That one year offer is gone once you install Office 365 from another license.

 

[misterphipps]

This has happened to me as well.

I received my Surface 3. I have a recurring 1 month subscription to Office Home, which I was hoping to replace with the free Office Personal. When I set up the surface I got the 'You can get a free year' splash screen, but when I went to activate my free year the screen froze and I was unable to complete activation.

As part of the set up from my previous computer, it downloaded the Office Suite. It signed me in using my one month subscription.

There is no longer a Microsoft Office on the start screen - just the individual office apps. I uninstalled and reinstalled office, but it didn't come up with the 'You get a free year' screen it did on first set-up. When I queried online with a Microsoft support agent, she kept asking me for my 1 year product key (which wasn't helpful).

I have cancelled my auto-renew on my rolling subscription in the home I'll get another prompt when it realises I don't have an existing subscription.

Am I missing something? Is there an easier way to activate the 1 year free Personal than just hope it shows up again one day?

 

[ValentinG]

The only option I have in mind is a reset of the Surface...

 

[seremify]

If you already have an Office 365 Home subscription (for use on up to 5 PCs and/or Macs) then you won't need the Office 365 Personal key.

I purchased a Windows 8.1 tablet that came with a 1-year Office 365 Personal key that I never activated, since I already have an Office 365 Home subscription. I just added the new Windows 8.1 tablet along with my other 2 PCs and 1 Android tablet.

Were you able to sell the 1 year personal subscription from the Surface 3? I'm in that boat too where I purchased the Home subscription (multiple years in fact) so that I could get full Word/Excel on a few iPads and my two laptops so I still have lots of unused licences.

 

[Laura Knotek]

Were you able to sell the 1 year personal subscription from the Surface 3? I'm in that boat too where I purchased the Home subscription (multiple years in fact) so that I could get full Word/Excel on a few iPads and my two laptops so I still have lots of unused licences.

No, it's not something that can be sold.

Sent from my Moto X using Tapatalk

 

[seremify]

No, it's not something that can be sold.

Sent from my Moto X using Tapatalk

Thanks for that. Would you recommend I just sit on it for a while until my current Office 365 Home expires in 2 years time?

 

[seremify]

I tried logging in on my Surface 3 and was pleasantly surprised Microsoft lets you choose to just add 9 months of Home subscription instead if you already are a subscriber to Office 365 Home.

 

[onlysublime]

Yes, there is no key included with the Surface 3 package. To get the 1 year of Office 365 Personal, you just tap the Orange Office 365 tile and then sign in to assign the 1 year to the account. This really should've been explained with a sheet of some sort in the packaging. I had to go back to the Microsoft Store for the explanation.

Office 365 Home is the 5 installations and Office 365 Personal is 1 installation.

seremify is correct about "converting".

PDevil is incorrect about forfeiture. I learned this the hard way. I purchased 2 licenses of Office 365 Home so i could get 10 installations for 1 year. However, I applied them both to one Microsoft account and rather than allow me 10 installations for 1 year, it simply stacked them so I still had 5 installations but for 2 years. This wasn't the behavior I wanted, and I went through many sessions with Microsoft Support to fix the problem. Currently, they do not allow what I was trying to do. I had to assign each subscription to a different Microsoft account in order to achieve 10 installations for 1 year rather than stacking.

So you can stack subscriptions. There is no forfeiting a year if you apply a different license while a subscription is active. It will stack. If you want it to stack, then simply apply the new code. If you do not want them to stack, you will need to assign the second subscription code to a separate Microsoft account. Again, this doesn't apply to the Surface 3 situation because there is no code with the Surface 3.

 

[alexofk]

My office 365 is missing, I Installed office 2013 first and now I can't activate my free office 365 cause the tile is gone

 

[P_Devil]

My office 365 is missing, I Installed office 2013 first and now I can't activate my free office 365 cause de tile is gone

That's because you manually installed Office 2013 first. You can't get the option back to sign in and get your free Office 365 subscription.

 

[seremify]

Maybe try reaching out to MS?

 

[dirtyvu]

Since you have a new Surface, refresh it to factory state. That may fix the missing tile problem. But also go to office.com and log in with your MS account and then go to account details to see if your office 365 subscription was ever activated.

 

[howie]

I just did that too. My Surface Pro 3 arrived and wanted to use my Office University on the Pro, so did a reset on the Surface and it gave me the option to active the free 1yr personal edition.
Not the best method to get it back, but at least it will work.