Hi All
On Thursday 22nd October 2015 my Lumia 930 started giving me the following error with music uploaded to oneDrive, this was music that had played earlier in the day/week and month.
Sorry We Can't play this file on your Phone Error Code 80072F76
Occasionally one of the songs in the album will play then the error will appear again.
This is doing it on both Wifi and Mobile data, downloading the songs works fine.
The same songs that fail to play on my phone will play fine via Groove Music app and website on my Surface and PC so it doesn't seem to be a Song/OneDrive issue more an issue with the phone.
I have tried a soft reboot, a restart and cleared the cache using Storage Sense nothing is working.
Interestingly any song from Groove Music Pass will play fine it's just my uploaded music that is causing the problems.
Any ideas?
Thanks
On Thursday 22nd October 2015 my Lumia 930 started giving me the following error with music uploaded to oneDrive, this was music that had played earlier in the day/week and month.
Sorry We Can't play this file on your Phone Error Code 80072F76
Occasionally one of the songs in the album will play then the error will appear again.
This is doing it on both Wifi and Mobile data, downloading the songs works fine.
The same songs that fail to play on my phone will play fine via Groove Music app and website on my Surface and PC so it doesn't seem to be a Song/OneDrive issue more an issue with the phone.
I have tried a soft reboot, a restart and cleared the cache using Storage Sense nothing is working.
Interestingly any song from Groove Music Pass will play fine it's just my uploaded music that is causing the problems.
Any ideas?
Thanks