Operation Ended With Failure

[Skulls138]

Hi there! I recently purchased an Alcatel idol 4s. It had an issue with the movies and TV app never updating, so I attempted to hard reset which didn't help. The WDRT recognizes it as the NA unlocked model, it says it has unknown firmware on the device. It asks me to activate flash mode, and then pops up with the error. It is running the latest build of CU on release. Any help? Thanks!!