Ordered Warranty Replacement Today - Your experience?

[pkvillager]

Well I have had the screen sensitivity issue since day one back in Feb but held out for a FW fix.... I finally called ATT and have a warranty replacement phone coming. What are the chances it wont have the same issues? Hoping I don't have to go through this a few times.

 

[HeyCori]

I've only had a warranty replacement once (technically twice on the same phone). I had to get my girl's Lumia 900 replaced due to a speaker issue. The process was effortless and didn't cost a dime. It did take about a week and a half for a replacement phone to arrive. Unfortunately, the replacement phone had a defective battery and had to go back, lol. The third time was a charm. That was back in February. Now she's using the 925 as of last week. I'm surprised AT&T honored the warranty. I got the phone early 2012.

 

[Will6371]

Well I have had the screen sensitivity issue since day one back in Feb but held out for a FW fix.... I finally called ATT and have a warranty replacement phone coming. What are the chances it wont have the same issues? Hoping I don't have to go through this a few times.

That is some timing, there was a touch update a few hours ago.

 

[pkvillager]

Yep saw that and updated, it does nothing for the sensitivity issues.

I'm guessing its a HW issue.

 

[mister2d]

Well I have had the screen sensitivity issue since day one back in Feb but held out for a FW fix.... I finally called ATT and have a warranty replacement phone coming. What are the chances it wont have the same issues? Hoping I don't have to go through this a few times.

I thought AT&T's warranty was one device replacement only. If true, then you won't go through it too many times.

 

[pkvillager]

We will see if the replacement has the screen sensitivity issues. If it does, I call right away and see what they say.

 

[pkvillager]

Got my replacement today. So far so good. When I got the phone new the issue happened in the first few minutes. Hour in and no accidental clicks or zooms.