Phone couldn't connect to Band

[davidewart]

Using the Band for Day 2 and am finding that my Lumia 930 will not connect to the Band. It is shown as a paired device, but tapping it to re-connect results in a "couldn't connect" message.

Oddly, the Microsoft Health app successfully synced, but when I tried to Manage Tiles I ran into this connection problem.

 

[raydwatts]

I know it's a cliche, but have you tried turning them off and on again? I have the same phone with my band and it will occasionally not connect, usually with the clear my band app.

 

[davidewart]

Thanks for the help. I had tried turning the Band off. But that didn't work. Then saw some advice, to unregister the Band, unpair it, and then do a factory reset - which I did. But that didn't work either - could even get my phone Bluetooth to detect my Band. So finally I powered the phone off and back on. That did the trick.

 

[bigdog9586]

That is what I have to do with my Pebble every few days. Same with wife and her band.

 

[Likwidz]

On my 930 & my gf's, every now and then we have toggle off/on Bluetooth to repair our Bands

 

[pallentx]

Instead of resetting the Band, try rebooting your phone. I've had Bluetooth act weird before with my Treasure Tag, reboot the phone and it connects right up.

 

[jmerrey]

I've made it a habit to turn the bt off and back on every morning on my 1520. Before I started that ritual, my band was disconnecting a couple of times a day. Annoying to be honest, but I don't know of another solution. I'm sure it's the band, as my Nokia charger stays connected.

 

[davidewart]

I'm sure it's the band, as my Nokia charger stays connected.

That's my experience as well - that BT has been fine until I started using the Band.
(And yesterday I found that somehow BT had been turned off on my phone. I hadn't done that. So now I'm suspecting the Band as the source all BT connection issues.) :wink: