Did you restore the backup ?
And if you restore the backup, did the app data been restored, like WhatsApp conversations ?
Thanks
All my txt msg's on the phone were restored.
Even my Home screen was restored.
You need to go into the backup settings and set everything to backup - data, home screen, etc.
Restoring the phone was so easy it was a joke. After reset was complete, I selected the most recent backup to restore and it was pretty much automatic.
Some apps required me to login again, email was preconfigured and only required a password.
I do not use WhatsApp and don't know how those conversations are backed up.
I DO use facebook messenger and all that was stored on the facebook server and it was a matter of re-logging in to get conversations back in fb messenger.
My phone history totally restored, txt msgs, even my Me and People hub accounts.
MAKE SURE YOU WALK THROUGH THE BACKUP SETTINGS!!!!!
Check WhatsApp and see if conversations are backed up to their server or if there is a backup setting within their app (again, I don't use WhatsApp so I don't know).