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Community Manager
Staff member
Nov 7, 2014
Hello and welcome to the Ask a Question forums!

While we try to ensure that all posts get answered quickly, there are a few things you may wish to include in your posts to better help us get you the answers you seek faster. While not mandatory, you should try to include the following:

  • What device you are using?
  • What OS or Firmware is your device running on?
  • What steps have you taken already to try to fix the issue?
  • If the issues are with a certain app, what version of the app are you running?
  • Are there any specific error messages you get? If so, what are they?

With some or all of these items included, it makes it incredibly easier to be able to further assist you with any issues you’re having. Thanks!
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