Ok so, after a phone call to o2, they have no idea as to what I'm on about re the 'other memory'. A little frustrating however, over the past couple of days these little updates that Nokia are bringing out are gradually reducing the amount of memory this is taking up, I've got almost a gb back so thing's are now starting to look like they're sorting out all of these little issues! So I'm gonna stick with the phone. Just one last thing, when you go into the list of apps on right of main screen, anyone else still waiting on their list to be indexed alphabetically? Like a section of a's, b's etc? My gf's phone has this but on mine it still just has a straight list top to bottom....