My line is eligible for upgrade and was able to get the cyan 920 added to cart for $99. But when I added the black wireless charge plate no discount shows up, even at the last step. I did some testing, looks like you have to be paying at least $20 on the data plan in order to get the charge plate for free, which is stated in the free wireless plate terms and conditions. The line I'm upgrading has the grandfathered $15 200mb plan, looks like the system won't allow me to get the discount. May have to skip the promotion this time and just get it at the store on Friday. Anyone else have this problem with a $15 data plan?
Problem getting free wireless charge plate with ATT preorder
- Thread starter tapiocamilktea
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KILLAchievement
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- Nov 7, 2012
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I had the same issue. When I got my confirmation email it had the price of the phone $199.99, wireless charger $49.00 and the upgrade fee and taxes for a total of $301.xx. They have also already authorized my bank for like $265 of it. Plus I have the $50 DataPro plan too and I read the terms and conditions three times before submitting the order for the $100 rebate and free charger, and I met them both.
Me too!!!
i ordered it anyway. I will try to contact the cs to solve this issue. I don't think they will charge it．It might just be system problem with the preorder phone cuz others get their phone without any hassles.
i ordered it anyway. I will try to contact the cs to solve this issue. I don't think they will charge it．It might just be system problem with the preorder phone cuz others get their phone without any hassles.
Well, at least you can SEE the wireless charger. I can't find it on the web site anywhere, and it doesn't show up as an available accessory when placing a pre-order for the phone.
I chatted with a representative, and he said that it's a problem they're running into. He said the best thing to do is simply complete the pre-order for the phone, and then call Customer Care when they open in a few hours and have them add the wireless charging plates to our order (we're getting multiple 920s for the account).
Interestingly, he also added, "We're seeing a LOT of pre-orders for the 920, and it's better to get that order in now than risk them being on back-order by waiting until tomorrow." Hmm... That's a good sign, eh?
I chatted with a representative, and he said that it's a problem they're running into. He said the best thing to do is simply complete the pre-order for the phone, and then call Customer Care when they open in a few hours and have them add the wireless charging plates to our order (we're getting multiple 920s for the account).
Interestingly, he also added, "We're seeing a LOT of pre-orders for the 920, and it's better to get that order in now than risk them being on back-order by waiting until tomorrow." Hmm... That's a good sign, eh?
SofaTester
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- Nov 7, 2012
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I tried to see what was up via Online Chat but they just told me to contact Order Management via phone.
She did say this though:
She did say this though:
Finally got mine to go though, I had to call and speak to a person to update my plan type because it was 'expired', So now I have the same plan with a new code in their system. Before I was seeing a price of $244 before tax, now I see a price of $99 before tax so if you didn't see the $99 price with the charge plate in the cart, I suggest you call and talk to support. AT&T really need to smooth out the upgrade process because there was no way for me to do it correctly without talking to a person. I see now why apple does their own pre-orders. Wonder how many sells will be lost because the this pre-order fiasco. But for me all is good finally, pre-order is done.
i don't have any issues. Got lumia 920 with free wireless charging plate for $99. But you should select black charging plate to get free chargining plate.
Cyan 920 $99 wireless plate wasn't on the site. I even had the chat rep try placing the order and looking for the plate but it was no where. I got the phone for $99 total $108 . I called customer service 2 hours after I got my confirmation email and the rep couldn't find my order . She also couldn't find anything about a wireless plate. She notes my account. That if my order doesn't ship "if I even have an order" with the plate for me to pick one up at my local store
When I did the order it told me to add the charger to my cart right after I added the phone. There is no picture to find it, but be aware there is the plate and stand in the list of accessories.
Free Chargers are already gone.
I called into customer support this morning and was informed they only had a limited supply of the free chargers and that the promotion is ALREADY OVER. I am excited about getting the phone-but this is a horrible experience when a promoted item is only made available to the lucky few who manage to get through in the initial hours.
I called into customer support this morning and was informed they only had a limited supply of the free chargers and that the promotion is ALREADY OVER. I am excited about getting the phone-but this is a horrible experience when a promoted item is only made available to the lucky few who manage to get through in the initial hours.
orders
At least you are getting to order. Mine stalls out at services every time. Had the chat person helping and still failed. Ultimately, she said to call them. ATT has serious problems with their site and their customer service. They suck.
At least you are getting to order. Mine stalls out at services every time. Had the chat person helping and still failed. Ultimately, she said to call them. ATT has serious problems with their site and their customer service. They suck.
Yeah i Could not order my free wireless charging pad too... i called them and they like... we have no idea about free wireless charging pad...
oh well i will call them later... and my black lumia is processing now
oh well i will call them later... and my black lumia is processing now
I was able to pre-order a red 920 but just like many others I couldn't find the plate anywhere on the site. After seeing posts in this thread I gave their customer care a call and after 30 minutes (the first rep was very nice and we even had a nice chat while she was checking in the system for it, the second not so much) I got disconnected and decided that I'll deal with that issue later.
I hate to be the bearer of bad news- but I did speak to a rep who knew about the charger pads. She had her manager look into this and they discovered there were only a limited number of chargers and the supply has already been exhausted. So if you did not have the luck of being early enough to grab one then it looks like we are S.O.L.
I'm sure they'll honor the promotion. We just have to harass CS! 
To be optimistic, the promotion was supposed to last until the end of the year so we have plenty of time to get our plates.
To be optimistic, the promotion was supposed to last until the end of the year so we have plenty of time to get our plates.
I sure hope so. I would hate to lose out on that accessory because I didn't want to stay up until 2am to try and pre-order the phone. I was going to do it at the AT&T store over my lunch break because I need to sign up for a whole new contract. I'm moving from VZW and doing that stuff online makes me a little nervous.
I preordered the minute it went live from the main site early this morning. There was no mention of free chargers anywhere during the order or on the site. It is basically what you see now.
TenTwelve
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- Sep 20, 2012
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Funny how on the site when you pull up the offer details it makes no mention of "While supplies last" and clearly states the promotion is good until 1-10-2013. I think the phone reps are clueless.
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