Problem Unlocking - Need Help

[anon(5352534)]

Hi all,
So I had this HTC 8X locked to bell Canada but i decided to move to a different carrier. So I got the unlock code from Bell. I know the unlock procedure. First you remove the old sim, enter the new 'foreign' sim and reboot. Once the phone is booted up it would ask me to enter the unlock code. The problem in my case is it is not asking me to enter the unlock code. It just shows no service icon in the top left and no service text on the phone tile.

I have tried soft reset but that did not solve the problem either. Am I the only person who had this problem? Does anybody know the solution?

Thanks

 

[psnipes773]

Hey! I don't have an 8X so I can't test this on my own, but try entering ##782# into the dialer. I think it should open the unlock code screen for you to enter in your code. Hope this helps!

 

[anon(5352534)]

Hey! I don't have an 8X so I can't test this on my own, but try entering ##782# into the dialer. I think it should open the unlock code screen for you to enter in your code. Hope this helps!

I tried that already but it does not do anything. It just stays there staring at me.

 

[psnipes773]

Oh, that's unfortunate :unhappy:

Did you buy the phone used? maybe the previous owner tried entering an unlock code too many times, and now it's permanently locked. I know most phones have a limit (10 I think) tries before it gets permanently SIM locked.

 

[anon(5352534)]

Oh, that's unfortunate :unhappy:

Did you buy the phone used? maybe the previous owner tried entering an unlock code too many times, and now it's permanently locked. I know most phones have a limit (10 I think) tries before it gets permanently SIM locked.

Thanks for your replies. The phone was brand new when I purchased from Bell. I personally removed all the plastics and stuff... I have never tried to unlock before.

 

[costas60]

I know this might be a silly idea
have you got the new sim card unbarred from your new provider

 

[anon(5352534)]

I know this might be a silly idea
have you got the new sim card unbarred from your new provider

It's an old sim from my other line works perfectly fine on other phones. Should I get a new sim?