I did ven ! Uninstalled the drivers when plugged in, uninstalled the app, rebooted updated graphic drivers, shut down anything else that may possibly affect connection but still no joy, oddly I can control the phone with the mouse on the PC screen by guessing where apps might be on the blank phone image, the 3 phone buttons work , back home and search, they all affect the phone in the correct manner so remote connection is active but the live image refuses to show. Once the PC app is opened the phone displays the connect banner, I select connect and briefly I see the phones image on the PC but then it just disappears and wont come back, I even tried setting the PC app to windows7 XP and lower res ... Stil no lasting image just the quick flash when selecting connect and then black phone image ??? I'm foxed my PC is very clean and running 8.1 Mce