Proximity sensor not turning off phone screen during call

[k1s23]

Hello everyone, has anyone else experienced this problem? My mom bought the Alcatel One Touch Fierce XL and when she talks on the phone, the screen will turn off when she holds the phone on the left side of her head, but will not turn off when she holds the phone on the right side. She then accidentally calls people on her live tiles. Thanks.

 

[eddieDOTexe]

Its a hit or miss. Its pretty annoying.

 

[hdtvchris]

My screen screen stays on all the time, regardless of the side. It only turns off based on my screen timeout settings.

Is there a proximity setting to enable, disable this?

 

[k1s23]

Hey everyone. Is the problem still going on? It is for my moms second Alcatel Onetouch Fierce XL. We called T-Mobile last month and had a replacement phone sent. I called T-Mobile today and the support person there gave me the Alcatel support phone number that they use to keep in contact: 1-855-368-0829 (open Monday-Friday). I'm thinking to try upgrading her phone to the Fast Ring for builds and seeing if the Redstone builds fix anything.

 

[k1s23]

My screen screen stays on all the time, regardless of the side. It only turns off based on my screen timeout settings.

Is there a proximity setting to enable, disable this?

Hello. I haven't seen a setting regarding this. It should be automatic; at least, with all the smart phones I've used the screens automatically turn on/off.

 

[k1s23]

Its a hit or miss. Its pretty annoying.

My screen screen stays on all the time, regardless of the side. It only turns off based on my screen timeout settings.

Is there a proximity setting to enable, disable this?

hey there. a really unexpected thing happened but it fixed the proximity sensor problem and now will turn off every time my mom makes phone calls. heres what happened:

we came back from vacation and my dad had a carry on suitcase on his lap on the front passenger seat. my moms phone was on the suitcase and the window was rolled down. as my mom was driving us home she did a hard left turn and the phone slid off the suitcase out the car and fell on the road. theres just a little paint coming off the bottom of the phone, and the large clear sticker that came on the back of the phone was still on there so theres no damage in that area (she doesn't have a case), but oddly enough that drop fixed the proximity sensor issue haha. hope you two aren't having the issue anymore! if so, you can try what i did.