I hard reset my phone which didn't recover over night. Stuck on the spinning gears screen of death. Tried various reset methods then called Verizon for a replacement. They switched service back to my Trophy but I picked up the 928 an hour later and it was on the setup prompt. However, it wasn't able to connect to cellular during when signing into the account so I skipped that, connected to Wi-Fi and went into settings to connect to my account. It connected to MS, Twitter, and LinkedIn but nothing else. Didn't restore anything. How do I get it to run the restore?