Zane Keniston
New member
- Aug 16, 2013
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Please keep us informed...
I went to the Microsoft Store today and the manager replaced the Band 2 under warranty. Initially the salesperson wanted to use MS Complete but after they had difficulty looking up my information the manager told him to just use the warranty. The salesperson said he hadn't seen that type of damage before and asked me what happened to it.
Microsoft has an official channel for collecting this feedback at microsofthealth.uservoice(dot)com/forums/283636-microsoft-health-and-microsoft-band/suggestions/12437835-fix-design-flaw-in-band-2-strap-which-causes-separ.
I can't link to it because I'm a new member, but I've included a link to it in the embedded Tweet, and included the photo so you can find it an upvote it on the site: View attachment 123110
Purchased mine on the 4th December.
I only wear it like a normal watch , strap starting to split and am trying to get it repaired under warranty
like all the previous photos it seems to be occurring where the metal lug holding the screen is embedded into the strap, I wonder is it being filed correctly during manufacture
Will let you know how