Samsung S7 Edge Support Chat

[GazP]

Hi all,

thought I would share my Samsung support experience I had today.

I made the jump to an S7 edge, received the phone today and if I'm honest been struggling a little with the layout of the Samsung/Android UI being a long term WP user.

I'm wanting to use my MS services with my new phone but none of the MS contacts synced with the devices default phone app contacts.

Tried a few things which didn't work so I started a support chat with Samsung....

Gareth 15:13:40
changing default apps. I want to change the default samsung apps to google apps, e.g. camera, calendar, photos. Also I want to use my outlook account as my email account and for contacts.
Hollie 15:13:41
Welcome to Samsung Support. Please allow me a moment to read through your enquiry.
Gareth 15:14:46
hello
Hollie 15:15:03
Hello Gareth, how are you?
Gareth 15:15:12
not bad
Hollie 15:16:46
Great! How may i help today?
Gareth 15:17:25
I have a new s7 edge
and want to use my ms services
I have installed the apps and added the account but I have nothing in my contacts
i can see them in the ms apps but cant see them in the message / phone app
Hollie 15:21:22
Ok if i can get you turn the device off please
Gareth 15:21:35
ok
and back on?
Hollie 15:23:12
No when the device is turned off if you can hold down the volume down> home> power buttons please
Gareth 15:23:39
ok
something about a custom os and wants me to press vol up to continue
Hollie 15:24:38
Volume up please
Gareth 15:25:38
says its downloading
Hollie 15:26:24
Ok in the top left hand corner there is some writing if you can type what it says please
Gareth 15:26:35
odin mode
downlaod spped fast
product name : sw-g935f
current binary : samsung official
fap lock on
secure downlaod enabled
waaranty void 0 (0x0000)
rp swrev b:1 k:0 s:0
thats it
its still downlaoding
Hollie 15:30:18
Ok so what i got you to do is to check if the device has been rooted which it has
If you just keep the power button pressed down it will come out of downloading mode
Gareth 15:30:54
rooted?
whats rooted?
it says not to turn off target?
Hollie 15:32:45
That's fine you can turn it off and rooted means the soft ware has been changed
Gareth 15:32:53
by who
I have had this phone since this morning
its my first android phone and I have not done anything to it other than install apps from the store
Hollie 15:34:12
Ok who did you purchase the device from
Gareth 15:34:18
you
samsung
the phone is not powering down
so you are saying samsung have supplied me with a used device that someone has rooted!?
Hollie 15:36:03
No this device will of been rooted but an app or software you have put on the device

As soon as the rep chatted the last reply the chat was ended!

Not the best introduction to Android and Samsung :eck:

 

[Chintan Gohel]

That was interesting

Did you buy the phone from an official store? With warranty?

 

[GazP]

I bought it from the official website. I have done some research and its the muppet of a call advisor who doesn't know their *** from their elbow.

The details I provided actually say the phone is stock and unmodified...

odin mode
downlaod spped fast
product name : sw-g935f
current binary : samsung official (This is here says alot)
fap lock on
secure downlaod enabled
waaranty void 0 (0x0000) (And 0 means not void)
rp swrev b:1 k:0 s:0


Very bad support from Samsung! I have played around with the phone and at times was thinking about sending it back but now I have sorted all my issues out and I'm very pleased with it, although this is only the 2nd day.

 

[Ramo TheTroll]

Would you please tell me how you fixed it, I tried flashing a stock rom from Odin and that wont even work always coming up with failure. Likewise I have also got 0 help from samsungs brilliant support team.