settings tile missing

[Ronald Rosen]

lumia 1020 settings tile is missing and when i try too access it in the notifications menu it prompts me to go the app store to find an application to use for this task please help!!!
i believe that I'm on build 10136

 

[MonsterVlad]

Only hard reset will help I think

 

[Ronald Rosen]

when i hard reset it acts like a soft reset and just reboots

 

[Ronald Rosen]

i will keep trying though

 

[Ronald Rosen]

no luck yet any help