Skype Video and Camera issues

[TrickyDee42]

Anyone else got this issue.
Lumia 925.
Camera app works fine, but if I try to launch the skype video app, I get this error.
'No video preview available. Your device might not have a camera, camera disabled in privacy or another app might be already using it.'
If i then try to launch the camera app I get
'Something went wrong. If you need it, here's the error code: 0xA00F4246(0xE8010014)'
Phone need to be restarted to get camera working again.
Had this problem for the last 2 or 3 builds.
Tried roll back to 8, then updates, restoring and not restoring, nothing seems to fix it.

any ideas?

 

[Maurizio Troso]

Anyone else got this issue.
Lumia 925.
Camera app works fine, but if I try to launch the skype video app, I get this error.
'No video preview available. Your device might not have a camera, camera disabled in privacy or another app might be already using it.'
If i then try to launch the camera app I get
'Something went wrong. If you need it, here's the error code: 0xA00F4246(0xE8010014)'
Phone need to be restarted to get camera working again.
Had this problem for the last 2 or 3 builds.
Tried roll back to 8, then updates, restoring and not restoring, nothing seems to fix it.

any ideas?

Did you simply uninstall skypevideo and install it again? It seems there's a background app getting busy cam

 

[smf98aggie]

I just tried to call my wife on Skype Video, but I couldn't see her. She could see me, but not the other way around.

 

[smf98aggie]

And, you can't uninstall Skype Video with the new .71 build apparently. I just tried, but it only gives the option to pin it.

Did you simply uninstall skypevideo and install it again? It seems there's a background app getting busy cam

 

[smf98aggie]

Anybody find an answer to these problems? I still can't video call my wife with Skype. This is really starting to make me want an iPhone so I can just Facetime her :/

 

[Maurizio Troso]

Anybody find an answer to these problems? I still can't video call my wife with Skype. This is really starting to make me want an iPhone so I can just Facetime her :/

It seems like no other has iussue.
Never done an hard reset?
Skype video works perfectly

 

[smf98aggie]

No, I didn't really want to have to do that, but that's my next option. I just backed up everything, so I may try that tonight.

It seems like no other has iussue.
Never done an hard reset?
Skype video works perfectly

 

[nailzer]

Lumia 1020 .
I have the exact same issue, Skype video can't be un-installed, have un-installed Skype (soft reset) re-installed Skype and it made no difference.
I don't use Skpe, but it should be working, just in case I want to......

 

[drtek]

Same issue here with .107. Privacy, background settings are good. No idea why it isn't working.

 

[TrickyDee42]

Problem lies with software/firmware as no amount of hard/soft resets with restored or not restored settings will get it working.

Camera generally is not great on 925 with latest WM10.

 

[nailzer]

Problem lies with software/firmware as no amount of hard/soft resets with restored or not restored settings will get it working.

Camera generally is not great on 925 with latest WM10.

Hard reset fixed mine, now working well 1020

 

[gamo62]

Also did a hard reset. Worked fine until the apps updated. Now back to square one. Anyone got a fix?

Posted from Windows Central for Windows 10

 

[gamo62]

Which app would it be? I did a soft reset, changed my cam from Lumia to Windows Camera. Nothing works. Regular Skype doesn't work. Other apps using the cam do work. Such as my banking app and Amazon.

Posted from Windows Central for Windows 10

 

[frav]

I have the same problem with "Skype video" on my L925 & .107
My L820 also have problem with "Skype video", but that phone reboots as fast as the "Skype video" is accessed.

The normal "Skype for Consumer" works fine, or atleast better, small hickups sometimes.

 

[slivovica]

Same problem here. "No video preview available. Your device might not have a camera, camera disabled in privacy or another app might be already using it." I have L820 bulid .107.

 

[Maurizio Troso]

Same problem here. "No video preview available. Your device might not have a camera, camera disabled in privacy or another app might be already using it." I have L820 bulid .107.

did you check privacy in phone settings?

 

[TrickyDee42]

did you check privacy in phone settings?

Yes, privacy settings are fine.

Looking at the reviews, this app is very problematic.

MS role this out to people who have 8.1 with everything working, there will be a riot.

 

[nailzer]

Check the store manually for an update, there was one not long ago

 

[TrickyDee42]

Did that this morning, nothing showing.

I'm starting to think it may be a firmware issue. Not sure which update broke it, but its not worked for the last month or two.

 

[frav]

MS role this out to people who have 8.1 with everything working, there will be a riot.

Remember that it still is a Insider Preview = Beta. Not a public release = RTM. So no need of beeing upset. Report the issue to MS & hopefully they will solve it in an future insider release.

I have the same camera problem with the Skype video app in my L925 & it is even worse in my L820 since it reboots the phone there when trying to start Skype video. But the choice to upgrade was my own. If I don't like it, I always can roll back p? WP8.1 (But I won't)