Slow reboot. Takes at least 5 minutes

[cdf3]

I damaged my original Surface Pro 3, so I ended up purchasing a replacement.
If I Shut Down my Surface Pro 3, then use the power button to boot it back up, it takes about 10 seconds.
If I select Restart, it takes at least 5 minutes or more to reboot. The word "Surface" appears on the screen for a very long time. Never had this problem with my previous surface. Wasn't sure if a recent update to the newer models aren't running quite right, or if I have a bad unit.

 

[Zulfigar]

If you got it from a Microsoft store, run it by them and see about getting a replacement, something seems to be off.

 

[cdf3]

Got it at BestBuy

 

[Zulfigar]

Return it, go get it at a Microsoft store, and be happy with the better customer service.

On a serious note, return it, not sure why the OS is using so long to reboot, but that isn't normal from a fresh install.

 

[cdf3]

Not sure if it's a software issue. I installed all of the updates. When I go back to Update and recovery > Windows update, nothing appears. Just a spinning circle.

 

[cdf3]

Refreshed it, and now it reboots fine. Unfortunately, now I don't have the latest firmware updates and patches. Last time I installed the updates, that's when the rebooting issue began. Now I'm not sure which one to stay clear of.

 

[deezknuts]

It's a bug. I bet your cover is folded back. Try taking off the cover or have the cover in keyboard mode and do a restart. It should restart immediately. Once you fold the cover back, it hangs on the "Surface" logo for about 3 min.

 

[cdf3]

It's a bug. I bet your cover is folded back. Try taking off the cover or have the cover in keyboard mode and do a restart. It should restart immediately. Once you fold the cover back, it hangs on the "Surface" logo for about 3 min.

The cover was in it's normal position.
I just purchased it last night, and was trying to set it up. Everything was working fine until I started installing the recommended updates.

 

[Dewg]

I get the same problem when it's docked with the latest firmware. No keyboard attached (just a wireless USB one). If I power off the Surface in the dock, and then power back on, it will hang. I have to Volume Up + Power for 15 seconds to get it to boot correctly.

Another option that might help - don't do a hybrid shutdown. Do a full shutdown - perhaps that'll help.

 

[cdf3]

I plan on installing each update one by one, then do a reboot after each one. Hopefully that will allow me to figure out which update is giving me issues.

 

[Aldo Balducci]

has anyone had any update on this?
every reboot i do, with the keyboard cover attached and folded back makes it hang on the surface logo for a few minutes, if i have the keyboard on the front or if i remove the keyboard completely, it reboots normally..

this does NOT occur if I'm booting from power off state. if its powered off and i turn it on, it works fine regardless of the position of the keyboard.

it must be something to do with a recent firmware update. which causes it to freeze when sent the reboot signal.

 

[Guzzler3]

Open a support case with MS. They more people report it, the better chance it will be fixed.

I started the first thread about it here: http://forums.windowscentral.com/mi.../328628-rebooted-then-stuck-surface-logo.html

 

[eds817]

I have a SP3 i5/128 and from day one I could not believe how fast it boots up from off. I also have a Samsung Galaxy Note Pro 12.2 and the SP 3 boots up twice a fast. It's amazing.

 

[commentcava]

thanks so much. My Surface pro would take a long time to start up to ten minutes. The word surface would appear on the screen and I had to wait up to 10 minutes before anything would change on the screen. Then, I just detached the keyboard and it started right away. After many experiments, I found that was the solution to a rapid start. Just detaching the keyboard. Thanks again.

 

[PepperdotNet]

Make sure you have the latest firmware updates. This issue was fixed months ago.

 

[mynx17]

Make sure you have the latest firmware updates. This issue was fixed months ago.

Can you tell me where the firmware update is. I have this very issue on a surface 3. I recently purchased it used so no warranty. I updated everything I could find