Some thoughts on SP3 reviews

someoneinwa

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May 7, 2011
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Most of the early reviews of the SP3 are about what I expected. Everyone praises the innovation and design, but these reviews so far are all by the tech bloggers who attended the SP3 event with their Mac Book Air laptops on the laps. Asking these guys to acknowledge this new device is better than what they purchased, or anything made by Apple, was asking a lot. So the reviews not-surprisingly all conclude that the SP3 just doesn?t work as a laptop because it isn?t a laptop.

These folks all have weird use cases. My Surface 2 has the same lap size as the Surface Pro 2 and actually takes up more lap space than the SP3 with the connection to the tablet bezel in place. The Surface works perfectly well on my lap. It doesn?t work well if you cross your legs while using it, but is that now a criteria to determine usability? A posture you might shift your legs into for a few minutes is how we judge usability?

If a crossed-leg scenario is a legitimate point to judge on, why not using the device while walking then? In that case, the SP3 will be a far better device to use than a Mac Book Air because I can fold the Type Cover back or remove it and use the on-screen keyboard, which on the SP3 (unlike the SP and SP2) leaves plenty of screen space to allow productive work. Sure, you might not type for long while carrying a laptop, but I?ve seen people do it. By that criteria it is as legitimate a measure for usability as the crossing your legs scenario that is being used by some reviewers to demonstrate a flaw in the SP3. When I use my Surface 2 on my lap, I have both feet on the floor and the device sits comfortably on my legs and not ?digging in? in any way as some reviewers claim, although I?ve never used my Surface on my lap while wearing shorts, or in my underwear which may be the case for some of these guys. To change position, I might put both feet up on an adjacent chair. I?ve not found the Surface 2 to wobble or be difficult to use in that position either. Face it, your legs will never be as stable as a table or desktop surface, but the existing Surface 2 can work just fine in the lap and I suspect the SP3 to be even more stable on the legs and even more comfortable on a solid surface because of the slight pitch in the keyboard when using the second magnetic connector.

I will freely admit that my Surface 2 and the SP3 will not work as a laptop in every possible sitting configuration a human being can achieve, but it works fine in the normal use case of a table or desk and works acceptably in common lap positions as well. That it doesn?t sit as stable as a clamshell laptop like the Mac Book Air with your legs crossed is not any more reason to dismiss the SP3 as a laptop than would be to trash the Mac Book Air for being difficult to use while walking around.

Reviewers who dis the SP3 on this ground need to be called out for it. Just as they do for the second common bit of nonsense I?ve read in the early reviews: shifting standards of comparison.

Microsoft compared the SP3 to the Mac Book Air, not the iPad. The only reference to the iPad was to note that tablets hadn?t eliminated notebooks as many tech bloggers predicted and that in fact 96 percent of iPad owners also owned a laptop. Yet many early reviews shift back and forth in their comparisons of the SP3 to both Apple devices, usually whenever it makes the SP3 look second best.

One of my favorite bits of this nonsense is the comparison of the weight of the devices. The SP3 is usually praised for its amazingly light weight compared to the Mac Book Air. This is routinely followed by a comparison to the iPad Air, which of course is much lighter than the SP3 (and much less capable, but that always goes unsaid). The reviewers then always claim this is a problem for the SP3 because, when used as a tablet, it is just so much heavier than the iPad Air that you won?t be able to carry it around for long. I?ll set aside my skepticism that any device under 2 pounds is ?difficult? to carry around, and instead note that the vast majority of iPads in the wild weigh more than the iPad Air and are closer in weight to the SP3. We know the SP3 weighs in (without keyboard) at 800g. From Apple?s website, here is the weight of four models: iPad 1: 712g iPad2: 600g Retina: 652g Air: 469g.

We can add the weight of the Type Cover 3 to the SP3 as well, but then to be fair we?d need to add the weight of a case to the iPad too because I?ve never seen an iPad in use without a case except in an Apple Store.

My question to the reviewers is this: why is carrying around an 800g device for a while going to be difficult and wearying when carrying around the original iPad or the Retina iPad is a wonderful, magical thing to do? Just check out the reviews from these same bloggers of the original iPad or the Retina iPad and you have to wonder why those few grams are such a big deal now.

I don?t pretend for a minute that there has ever been a totally objective review of a product or a movie or a play or anything for that matter. Humans have a very difficult time setting aside our pre-conceptions and our biases whether we acknowledge them or not. Reviews in the tech world however are a particularly serious problem in this regard. I don?t have an answer for this because I don?t support stifling the free expression of opinions, but I do think at a minimum that bloggers doing reviews like some of the ones I?ve read for the SP3 already should always be called out loudly for blatant fact errors, shifting standards, bogus comparisons and other common tech review shenanigans. Things will only get better if nonsense and laziness becomes more painful.
 
Most of the early reviews of the SP3 are about what I expected. Everyone praises the innovation and design, but these reviews so far are all by the tech bloggers who attended the SP3 event with their Mac Book Air laptops on the laps. Asking these guys to acknowledge this new device is better than what they purchased, or anything made by Apple, was asking a lot. So the reviews not-surprisingly all conclude that the SP3 just doesn’t work as a laptop because it isn’t a laptop.

These folks all have weird use cases. My Surface 2 has the same lap size as the Surface Pro 2 and actually takes up more lap space than the SP3 with the connection to the tablet bezel in place. The Surface works perfectly well on my lap. It doesn’t work well if you cross your legs while using it, but is that now a criteria to determine usability? A posture you might shift your legs into for a few minutes is how we judge usability?

If a crossed-leg scenario is a legitimate point to judge on, why not using the device while walking then? In that case, the SP3 will be a far better device to use than a Mac Book Air because I can fold the Type Cover back or remove it and use the on-screen keyboard, which on the SP3 (unlike the SP and SP2) leaves plenty of screen space to allow productive work. Sure, you might not type for long while carrying a laptop, but I’ve seen people do it. By that criteria it is as legitimate a measure for usability as the crossing your legs scenario that is being used by some reviewers to demonstrate a flaw in the SP3. When I use my Surface 2 on my lap, I have both feet on the floor and the device sits comfortably on my legs and not “digging in” in any way as some reviewers claim, although I’ve never used my Surface on my lap while wearing shorts, or in my underwear which may be the case for some of these guys. To change position, I might put both feet up on an adjacent chair. I’ve not found the Surface 2 to wobble or be difficult to use in that position either. Face it, your legs will never be as stable as a table or desktop surface, but the existing Surface 2 can work just fine in the lap and I suspect the SP3 to be even more stable on the legs and even more comfortable on a solid surface because of the slight pitch in the keyboard when using the second magnetic connector.

I will freely admit that my Surface 2 and the SP3 will not work as a laptop in every possible sitting configuration a human being can achieve, but it works fine in the normal use case of a table or desk and works acceptably in common lap positions as well. That it doesn’t sit as stable as a clamshell laptop like the Mac Book Air with your legs crossed is not any more reason to dismiss the SP3 as a laptop than would be to trash the Mac Book Air for being difficult to use while walking around.

Reviewers who dis the SP3 on this ground need to be called out for it. Just as they do for the second common bit of nonsense I’ve read in the early reviews: shifting standards of comparison.

Microsoft compared the SP3 to the Mac Book Air, not the iPad. The only reference to the iPad was to note that tablets hadn’t eliminated notebooks as many tech bloggers predicted and that in fact 96 percent of iPad owners also owned a laptop. Yet many early reviews shift back and forth in their comparisons of the SP3 to both Apple devices, usually whenever it makes the SP3 look second best.

One of my favorite bits of this nonsense is the comparison of the weight of the devices. The SP3 is usually praised for its amazingly light weight compared to the Mac Book Air. This is routinely followed by a comparison to the iPad Air, which of course is much lighter than the SP3 (and much less capable, but that always goes unsaid). The reviewers then always claim this is a problem for the SP3 because, when used as a tablet, it is just so much heavier than the iPad Air that you won’t be able to carry it around for long. I’ll set aside my skepticism that any device under 2 pounds is “difficult” to carry around, and instead note that the vast majority of iPads in the wild weigh more than the iPad Air and are closer in weight to the SP3. We know the SP3 weighs in (without keyboard) at 800g. From Apple’s website, here is the weight of four models: iPad 1: 712g iPad2: 600g Retina: 652g Air: 469g.

We can add the weight of the Type Cover 3 to the SP3 as well, but then to be fair we’d need to add the weight of a case to the iPad too because I’ve never seen an iPad in use without a case except in an Apple Store.

My question to the reviewers is this: why is carrying around an 800g device for a while going to be difficult and wearying when carrying around the original iPad or the Retina iPad is a wonderful, magical thing to do? Just check out the reviews from these same bloggers of the original iPad or the Retina iPad and you have to wonder why those few grams are such a big deal now.

I don’t pretend for a minute that there has ever been a totally objective review of a product or a movie or a play or anything for that matter. Humans have a very difficult time setting aside our pre-conceptions and our biases whether we acknowledge them or not. Reviews in the tech world however are a particularly serious problem in this regard. I don’t have an answer for this because I don’t support stifling the free expression of opinions, but I do think at a minimum that bloggers doing reviews like some of the ones I’ve read for the SP3 already should always be called out loudly for blatant fact errors, shifting standards, bogus comparisons and other common tech review shenanigans. Things will only get better if nonsense and laziness becomes more painful.

I think it's just because of one thing: abstractness.

Windows 8 was a drastic departure, the idea of a tablet that can pretty much do 80% of what tablets and laptops can do in one machine is abstract and all the more MS has the reputation for...change. Some reviewers (like for CNET) have to review devices with a point in mind that people with little general technological know-how and ability will be reading the site the review is on, and generally speaking the simpler the device, the less confusion there is. That said, it isn't doing anything good for variability. Change scares people, people don't like the new Start menu, or new "Modern" apps, and tbh every time I point out to my mates that a) the start menu is almost 20 years old and b) they have to change something now to make it easier later on they get the idea.

Furthermore this "abstractness" also affects how they review MS devices - they don't know how to review the Surface because it's pretty much in its' own class; it sits between a tablet and an ultrabook, and to them it just looks like MS have tried to smash the two together and failed i.e. too heavy for a tablet and lapability compared to an Ultrabook (personally I never liked using a laptop on my lap cause it would always slide off). The reviews have gotten better, I will admit, but they need to accept some trade-offs with this kind of device similarly to past "evolutions" of devices (laptop omitted the mouse for a trackpad, netbooks omitted raw power, ultrabooks the CD drive).

Also they forget to mention the fact that this thing is a beast of a productivity device at school (I have many jealous friends who were once skeptical, now converted :P)
 
Its also a matter of perspective. Its an incredibly versatile machine. Here was a quote from Leo Lapport (sp?) off windows weekly podcast:

"Having the detachable keyboard is actually a knock against the Surface"

He actually claimed having this option was a bad thing.
 
another thing that I noticed are that reviewers like to switch the arguments back and forth between laptop and tablet and make arguments against the surface. I think the proper way to review it would be to review it completely against a laptop, completely against a tablet, or completely against the tablet/laptop combo. For example, they say the Surface does not work well in the lap like a laptop, but heavy for a tablet. Well, yes....but if you had a laptop on your lap and wanted to use the tablet, you would have to close the laptop, set it aside, take the tablet out of your bag and fire it up...then you need your laptop again so you have to set the tablet aside and get your laptop back on your legs where they slide around anyways haha.

They typically choose one scenario and list disadvantages. Paul Thurrotte says it only has one USB and a "Pro" device needs to have several...<sigh>. Makes a case that he uses a usb dongle type mouse and that takes up the usb so he cannot connect his digital camera. complains that MS sells dongle-less USB mouse and dongle type and actually states (paraphrased) "if you are only giving me one usb, don't sell me a mouse that uses the dongle...MS should make all their mouse blue tooth without the connector". and goes on about he can bring a USB attachment that allows more usb connections but that is just one more thing to carry. Well, how about this? In the laptop/tablet combo, you can leave a whole device at home and just take the little old USB attachment....duh.

I like PT and MJ, but sometime it is very hard to listen to them cuz all I hear is wah wah wah.
 
I will freely admit that my Surface 2 and the SP3 will not work as a laptop in every possible sitting configuration a human being can achieve, but it works fine in the normal use case of a table or desk and works acceptably in common lap positions as well. That it doesn’t sit as stable as a clamshell laptop like the Mac Book Air with your legs crossed is not any more reason to dismiss the SP3 as a laptop than would be to trash the Mac Book Air for being difficult to use while walking around.

Microsoft compared the SP3 to the Mac Book Air, not the iPad. The only reference to the iPad was to note that tablets hadn’t eliminated notebooks as many tech bloggers predicted and that in fact 96 percent of iPad owners also owned a laptop. Yet many early reviews shift back and forth in their comparisons of the SP3 to both Apple devices, usually whenever it makes the SP3 look second best.
Microsoft presented a somewhat confusing message. Because they DID compare the SP3 to both a MBA and iPad. Sure they compared the SP3 to the MBA spec-for-spec, but by claiming that 96% of iPad owners also owning a laptop, they were throwing the iPad (and tablets in general) into the ring.

So.... it is absolutely fair to compare how well the SP3 does as a tablet AND a notebook since it is Microsoft claiming that the SP3 is capable of replacing both. Favoritism aside, each potential customer of an SP3 needs to compare how well it stacks up as a notebook replacement for their uses, how well it stacks up as a tablet replacement for their uses, and if it is sufficient in each area to replace both.

The benefits of SP3 ownership are greatly reduced if one has to tote along a 7" tablet as well.

Again, it is Microsoft who made the claim that the SP3 is capable of replacing both a notebook and tablet. Blame Microsoft for making the claiming, not the media who is testing that claim.
 
Its also a matter of perspective. Its an incredibly versatile machine. Here was a quote from Leo Lapport (sp?) off windows weekly podcast:

"Having the detachable keyboard is actually a knock against the Surface"

He actually claimed having this option was a bad thing.
Did he explain why he thought it was a bad idea?
 
I guess we'll just have to agree to disagree because I don't believe Microsoft mentioning the iPad at the event is the reason the reviewers I've complained about are engaging in shifting arguments in their reviews by contrasting the SP3 to the iPad or Mac Book Air when it suits them. If the name "iPad" had not been mentioned at the event at all, these reviewers would write the same reviews they are now because they always compare any tablet style device to the iPad.

And my point was not that it was unfair to compare the SP3 to the iPad when Microsoft wanted it compared to the Mac Book Air, but rather the manner in which it is done: shifting the comparisons back and forth as it suits them, and nearly always to the determinant of the device they don't personally carry.
 
I think it's funny how pretty much every review I've seen focuses on using the Pro 3 as a laptop on your lap. When this isn't the focus the review tends to be quite favorable.

I'd love to see more reviews from people who are not journos so an artist or photographer for instance.

Posted via Windows Phone Central App
 
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If I had one I'd be installing all manner of software and pushing it to it's limits.

But my use case would be using Adobe Lightroom, and Photoshop to catalogue and edit my photos. Would also install Office 2013, and some Nikon software.

I'd be using the pen on the tablet with the hinge at its widest point, at my desk.

So pretty much standard andvwhat I do with my Surface Pro 2, but I only use that for quick photo edits as the screen is too small and I do find it's pen frustrating. So I relish the thought of getting my hands on a Pro 3 :-)

Posted via Windows Phone Central App
 
The OP pretty much hit the nail on the head. I've read my fair share of reviews. regarding the SP3 and while there are some good reviews, with unbiased viewpoints, the majority fall right in line with the previous reviewed Surface Pro iterations. That being, "it's too heavy as a laptop and my MBA is better as a laptop..". I find it funny that these people are so adamant on reviewing this device in their lap, as if we review any laptop for its ability to be used on our lap. That has never been a criteria for laptop reviews because if so, then every new laptop computer would be put through these paces of its own "lapability". I've personally used different laptops that offer different angled views, some lay completely flat (like the Acer S7), some flip their screen over (like the Lenovo Yoga), I could essentially judge all these laptops on their ability for lap use. However, that is never the case or done. I will say that MS brought some of this on themselves by coining a term no one ever heard with "lapability". Basically, opening the flood gates for scrutiny. On the other hand, if this device was reviewed properly as a completely NMEW category, then new rules and criteria would/should have been wrote.

When I use the SP3 I genuinely feel like this device has truly made a giant leap for hardware, innovation and portability in the computing space. I personally own MBA's, iPads, Android tablets/phones, Windows products etc. So, I've used a very big spectrum of devices and continually compare them, in their respective genres/class. I'm sure no one here is comparing an Igloo Cooler to a Viking Sub-Zero Fridge, judging its cooling capabilities, but that little cooler allows you to take cold/hot food with you to something like a beach or park. Given that the Viking would keep food cold or frozen only for a larger amount of time, I guess the little cooler is a bad purchase. I should forego keep food hot and strap my refrigerator to the pack of a pickup truck with a generator. That's an extreme example, but some of these reviewed speaking on the use of the SP3 in the lap, are this extreme. Sharp metal edges? What? I'm lost because there is nothing sharp about the SP3 edges. Difficulty setting up the SP3 for use in your lap? What are you really doing that setting up an SP3 in your lap doesn't take all of 5 seconds. Either your blind or you hand/eye coordination needs reviewing. Heavy to hold out in your hand for extended periods of time as a tablet? Well first, you already knew the weight, so this is yet another case from the Dept. of the Obvious. Second, I've NEVER (and I may need to get out more) seen anyone ever using an iPad with it extended out in full arms length, reading or interacting with it. Not even on my own iPad do I do such a thing.

It'll all take time I guess. MS still struggles to drop the idea that the company can't innovate on any products. Judging by the amount these journalists love their Apple products (and they do not make bad products), it'll be sometime before reviews of MS Surface lineup are judged strictly on their own category, as a combined tablet/computer. IF Apple had created this with OSX, it would have been a FIELD DAY for them. The accolades would have been insane, yet here we are with something truly, truly innovative and some are reducing it down to nothing more than, a laptop that can't be used in your lap (which is inaccurate) and a tablet entirely too heavy to be used as such. All I can say, is use the device to people, go to the store, pick it up and really use it.

When using the SP3 and reading these reviews and examining their "cons" and negative points, I'm left wondering what else MS could do to radically improve the SP3. It's about as thin as we are going to get with a fan. Fanless Intel processors are coming, but at what impact to performance? The weight has been shaved substantially, while also growing the screen size. If their talking about "no unused space" within the SP3, then I wonder if it could ever be thinner (which it probably could.. maybe). Either way, MS made a significant jump in the design and engineering of the SP3. Hopefully, the general public actually goes to USE the device rather than read about it.
 
How do you know it is bias? What are you comparing these reviews to?

That the reviews are biased is my opinion, and that's how I know. If you don't see them the same way then that's your opinion but it's no more valid than mine. Moreover it doesn't matter what I'm comparing these biased reviews to, what matters is what the biased reviewers are comparing the SP3 to.
 
unbiased? No. More favorable? yes.

Actually I thought that it was a very unbiased review. He just stated the facts about both machines and concluded that whichever decision a person made based on their own personal needs they would be getting a great product.
 
Actually I thought that it was a very unbiased review. He just stated the facts about both machines and concluded that whichever decision a person made based on their own personal needs they would be getting a great product.

I agree...I thought it was very honest/fair.

I'm more distrub on why the review is taking place on a public sidewalk??
 
I'm more distrub on why the review is taking place on a public sidewalk??

Anyone that owns both laptops is bound to be homeless and once I get SP3 myself, I will stake my own claim to a sidewalk of my choosing as well. :winktongue: