Strange Search and Appstore issue

[tomm1ed]

Last weekend I upgraded from my trusty Lumia 800 to a Lumia 820 and besides absolutelty loving the larger screen and the higher speed I have 2 strange issues with WP8 itself:
- I can only install apps when connected through WiFi (it tells me Microsoft Account Services are unavailable)
- When I try to use search when connected with 3G, I can see that the speed goes to H+ but no search is conducted. The error I get is 'Search is unavailable right now. Verify flight mode is off and check your mobile dataconnection or WiFi' (Rough translation, my language is set to Dutch)

I can browse the web, update Twitter, etc so 3G data connection is operational, just these 2 things don't work. Does anyone have any idea who I contact with this issue. Tried two different SIMs (both Vodafone NL), which both work 100% in my Lumia 800. As soon as I switch to WiFi everything works as expected.

 

[johnnylai]

try reboot your phone?

 

[tomm1ed]

try reboot your phone?

I already tried that, just for measure did it again. The same issue; works on WiFi, but not on 3G....

 

[tomm1ed]

Anyone?

 

[johnnylai]

aww, when you bought your phone? Your sim is prepaid or postpaid? Perhaps perform hard reset?

 

[tomm1ed]

aww, when you bought your phone? Your sim is prepaid or postpaid? Perhaps perform hard reset?

Got it last saturday with (Vodafone NL) postpaid. I just set up the damn thing, don't want to hardreset

 

[johnnylai]

do you have screenshot for it? press window button+power button

 

[pmhgeneral]

I already tried that, just for measure did it again. The same issue; works on WiFi, but not on 3G....

Hi tomm1ed i had problems like this, try turning off the WiFi when you need to surf on a data connection. Everytime i would go somewhere that didn't have WiFi and wanted to surf i would have to turn off WiFi or i would get the same message you had. It would always work for me. I just got the new update so i don't know if it has been fix with the update?.
Good luck.

 

[Vaibhav Chauhan]

Yes if wifi and data connection both are on then it doesn't use data connection, even if the wifi is not connected to the internet, really annoying sometimes. :/