- Mar 25, 2013
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Hello all,
Just wondering if you could help me troubleshoot a couple bugs that I'm having with my Surface 2. I've tried the built in troubleshooters but they cannot find a problem. I'm having two separate issues, one with my cursor and the other with audio.
Surface 2, 32 GB: received new from online MS store April 11
Black Typing Cover 2
The Vanishing Cursor:
I have the Typing Cover 2 installed pretty much all the time. Occasionally, I cannot see my cursor. When moving my finger over the track pad, I can sometimes see the effects of it being above a button or link, but I cannot see the actual cursor. It is happening right as I am typing this post. If I move the cursor into the text box, I can see the bar cursor. However, once I move the mouse outside the text box field, it vanishes. I can move it below where you can choose a "Post Icon" and can see the highlight of the radio button, but I cannot see the cursor itself. If I try and move it over the emoticons, I can see it change to the Index Finger cursor, but again, once I move it away, it vanishes. It does not occur all the time and a reboot can fix it, but it is getting old and I don't want to reboot that much. Any ideas?
Deafening Silence
I will often plug in headphones to watch videos or Netflix and not bother my family. Headphone always work and I never have issues. However, sometimes when I unplug the headphones, I will get no sound from the speakers. I will check the volume rocker on the Surface, the volume slider in the Charm bar, volume on the desktop screen and also check to make sure I have not hit the mute button on the type cover. All are fine. If I plug the headphones back up, I get audio from them. Unplug them, no sound from speakers. I have been able to get sound back by plugging and unplugging the headphones a few time. Again, it does not happen all the time, but does happen. Also, it is not always immediate. I may be watching a video over the speakers, close the cover and come back later and then no sound. Again, any ideas?
Thanks for any help you guys can give.
Just wondering if you could help me troubleshoot a couple bugs that I'm having with my Surface 2. I've tried the built in troubleshooters but they cannot find a problem. I'm having two separate issues, one with my cursor and the other with audio.
Surface 2, 32 GB: received new from online MS store April 11
Black Typing Cover 2
The Vanishing Cursor:
I have the Typing Cover 2 installed pretty much all the time. Occasionally, I cannot see my cursor. When moving my finger over the track pad, I can sometimes see the effects of it being above a button or link, but I cannot see the actual cursor. It is happening right as I am typing this post. If I move the cursor into the text box, I can see the bar cursor. However, once I move the mouse outside the text box field, it vanishes. I can move it below where you can choose a "Post Icon" and can see the highlight of the radio button, but I cannot see the cursor itself. If I try and move it over the emoticons, I can see it change to the Index Finger cursor, but again, once I move it away, it vanishes. It does not occur all the time and a reboot can fix it, but it is getting old and I don't want to reboot that much. Any ideas?
Deafening Silence
I will often plug in headphones to watch videos or Netflix and not bother my family. Headphone always work and I never have issues. However, sometimes when I unplug the headphones, I will get no sound from the speakers. I will check the volume rocker on the Surface, the volume slider in the Charm bar, volume on the desktop screen and also check to make sure I have not hit the mute button on the type cover. All are fine. If I plug the headphones back up, I get audio from them. Unplug them, no sound from speakers. I have been able to get sound back by plugging and unplugging the headphones a few time. Again, it does not happen all the time, but does happen. Also, it is not always immediate. I may be watching a video over the speakers, close the cover and come back later and then no sound. Again, any ideas?
Thanks for any help you guys can give.
Last edited:
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