zerospace-net
New member
MS was not prepared for the hardware defect rate of the Surface Book, nor the initial demand, it seems, especially outside the USA. This has nothing to do with the incoming call/contact rates to the MS support desk. Microsoft is a huge company. They use third parties to handle repair of defective products. They may even use third parties for the support desk for hardware, too. I have dealt with them on MANY occasions regarding earlier Surface units (RT, Pro 2, Pro 3) -- each time things were relatively smooth & painless (they did once ship me a defective replacement unit, which I had to return and wait another partial week for the 2nd replacement). Either way, a flood of calls and emails is not the reason for the delay in shipping replacements -- the delay is because they simply do not have the hardware to ship.
This is a shameful situation for Microsoft to be in at this point with the Surface Book given that it launched in late October 2015, and here we are in early February and they still cannot meet the demand for replacing defective early units, all the while they've said nothing about any known hardware or build issues or production problems.
This is a shameful situation for Microsoft to be in at this point with the Surface Book given that it launched in late October 2015, and here we are in early February and they still cannot meet the demand for replacing defective early units, all the while they've said nothing about any known hardware or build issues or production problems.
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