Touch issues after update on Monday 1/27/14

[odoggyfresh]

ever since I updated my OS to 8.0.10328.78 (not Black) just this past Monday night, I have noticed some dead areas on my touch screen.

the "+" button on the bottom of the messaging screen doesnt work

also, the E, R, and X keys don't work on the on screen keyboard

those specific areas of the screen don't work while in any other app or on the home screen either. I tried a hard reset and it didn't help.

Anyone else noticed this? and I wish there was a screen calibration tool or something.

 

[ItsMcDiddles]

Wow, that sucks buttermilk ranch right there.

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[odoggyfresh]

Wow, that sucks buttermilk ranch right there.

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I'm aware. Lol

 

[willied]

Wow, that's bizarre. Have you contacted Nokia yet?

 

[odoggyfresh]

Wow, that's bizarre. Have you contacted Nokia yet?

I chatted with their support on twitter. Per their request, I'm currently trying the Nokia Software Recovery tool. If this doesn't work, I will have to send it back to them. Luckily I'm still under warranty, and have already sent one 822 in previously so I'm experienced haha.

I also tried updating to the developer preview, but the touch issues still occured so I'm not sure what is wrong.

The weird part is I used the phone for a day after getting that original 8.0.10328.78 update Monday night, and it was fine. I do believe I turned it off for the first time last night though, and this morning is when the problems started, so I'm not sure if powering on/off did anything.

The only other thing I can think of is that it has been about 0 degrees outside where I am and I have to walk to class, so maybe the cold temperatures did something?

gahh I don't know, I just want it fixed lol!

 

[ItsMcDiddles]

This is pretty weird, try resetting the phone, or pull the battery and turn the phone back on.

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[willied]

This is pretty weird, try resetting the phone, or pull the battery and turn the phone back on.

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He already said he hard reset his phone.

 

[ItsMcDiddles]

I should DEFINITELY learn how to read.

 

[odoggyfresh]

Ended up just shipping it to Nokia today. Was hoping it would sort itself out, but when it didn't by this afternoon I decided to just get a replacement since I am still under warranty.