unable to recieve or send picture messages -service is TMOBILE

[helpmeplease2]

ok so i can't seem to find out why i can not send or recieve picture messages?
i am able to use the internet, apps, get emails, use FB, send and recieve regular texts and recieve and send calls.
I got the nokia lumia 900 locked to AT&T, I unlocked it and switched service to TMobile.
tmobile tried to have me put in an APN thing and that didn't help, i rest my phone to factory, took out the sim, still it don't not work sending or recieving picture messages, what else is there that I can do?
I have a data plan so why can't I send pics? :eck:

 

[Sam Sabri]

What was the APN thing they had you put in? Did you also update the MMS settings?

 

[helpmeplease2]

how do i update the mms settings?
epc.tmobile.com i think....but i don't have it anymore because i reset the phone =/

 

[Retro_uk]

Do you have the Nokia Network setup app installed?

I was having this problem on my phone and in the end I fixed it by running The Network Setup app, but then choosing one of the networks it picked up that wasn't mine. I let it do its quick thing, then immediately went back into it and then chose my proper carrier (T Mobile) and voila, it picked up the MMS settings and it all works fine.

 

[helpmeplease2]

what is the app called exactly?!?!
i looked up network setup...nothing came up?

 

[Retro_uk]

It's an official Nokia app and is called Network Setup. It should be listed under Nokia collection

 

[spyderzWPC]

I have seen a couple cases where the phone company messed up the data plan when rolling into the nokias call them double check they didn't f it up

 

[helpmeplease2]

Oh my freakn gosh...thank you so much!!!!!
i got the app and it fixed it!!!
i was so mad and now i'm so happy haha
thank you mucho!

 

[helpmeplease2]

is there any way to get more apps than just the nokia ones??
since my phones unlocked i thought i would be able to get more apps?!?!

 

[juanitoriv]

Open your windows store/marketplace app. The one that looks like a shopping bag.

Fyi. You did a carrier unlock. Completely different from the other thing.

 

[Etyrnus]

Just wanted to check, you're not just connected to wifi, you have your cellular data on? With any WP if you have cellualr data turned off you cannot send or receive pic messages.

 

[helpmeplease2]

unlocking the phone only allows you to change carriers? it does not allow you to get other apps from the carriers??

my wifi wasn't on/connected when i added the app, it works now =] sending and recieving pic messages that is.

 

[juanitoriv]

You should have access to all the apps in the store based on regional availability.. There are manufacturer specific apps, mostly Nokia. Where are you? What do you see when you open the marketplace/store app?

 

[redssand1]

Oh my freakn gosh...thank you so much!!!!!
i got the app and it fixed it!!!
i was so mad and now i'm so happy haha
thank you mucho!

Can you share your APN/MMS settings? I also have the same phone on the same carrier and currently cant send/receive picture messages as well.

 

[pankaj981]

Can you share your APN/MMS settings? I also have the same phone on the same carrier and currently cant send/receive picture messages as well.

Just use the app

 

[NamKhaiBan]

can you share your setup on network setting?

 

[Q Tron]

thanks!!!!!:wink::grin::kiss:

 

[Elisa Gonzales]

I cannot recieve nor send any pictures or videos.

_____________________
Microphone Guitar Tuner

 

[helpmeprontoplease]

what can i do if i have the same problem with my nokia lumia 900 after i already downloaded the Network Setup app?????