Well i just got off the phone with Orange and i had to get through the regular customer service phone clerk and talk to his supervisor (both are India based call centers so language barrier was a big problem) since he was not knowledgeable of how the update process works or that Orange and other carriers are ultimately responsible for the distribution and deployment of the update once MS has given them the update to fiddle with.
So this is how it went, according to the Supervisor "Nick"; who himself admitted he was not aware of any updates or that Orange was the one that does the final deploy go ahead, he claimed that you would have to go to and i quote "The Samsung website and download it from there" I corrected him on this then the story changed to "You need to plug it into the client on your PC and if the update comes through then do it, don't force it" When i told him that the only way some Orange customers are getting the "official update" is by forcing it he pondered for a while then tried to pass the buck on to Samsung and MS, but i was able to make sure he understood that in a matter of fact orange was solely responsible for giving the final go ahead and that actually some of the orange user-base was receiving the update without having to force it. So why are some not receiving it? Well according to him "Orange and other carriers do not release such information out to customers" lol basically code for i have no clue and I am trying to brush you off. Eventually we both came to the agreement that in all likelihood what is happening is that it may be a phased deployment and in some cases from what happened with NoDo people might not see the update officially for a few days or weeks.
He did say he would elevate my inquiry to the orange tech team in charge of windows phone 7 as customer feed back was important and if there was a break down in communication between orange and its customers this would only better serve to ensure that in the future wp7 updates are handled alot better and staff are trained to deal with it.
At this point i have pretty much given up on Mango until the problems i have run into are resolved. For now i will be keeping it on NoDo.
So this is how it went, according to the Supervisor "Nick"; who himself admitted he was not aware of any updates or that Orange was the one that does the final deploy go ahead, he claimed that you would have to go to and i quote "The Samsung website and download it from there" I corrected him on this then the story changed to "You need to plug it into the client on your PC and if the update comes through then do it, don't force it" When i told him that the only way some Orange customers are getting the "official update" is by forcing it he pondered for a while then tried to pass the buck on to Samsung and MS, but i was able to make sure he understood that in a matter of fact orange was solely responsible for giving the final go ahead and that actually some of the orange user-base was receiving the update without having to force it. So why are some not receiving it? Well according to him "Orange and other carriers do not release such information out to customers" lol basically code for i have no clue and I am trying to brush you off. Eventually we both came to the agreement that in all likelihood what is happening is that it may be a phased deployment and in some cases from what happened with NoDo people might not see the update officially for a few days or weeks.
He did say he would elevate my inquiry to the orange tech team in charge of windows phone 7 as customer feed back was important and if there was a break down in communication between orange and its customers this would only better serve to ensure that in the future wp7 updates are handled alot better and staff are trained to deal with it.
At this point i have pretty much given up on Mango until the problems i have run into are resolved. For now i will be keeping it on NoDo.
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