USPS lost return Lumia 920 to AT&T

[NinjaPenguin777]

Their returns department is just trolling you. I went through the same crap with those jokers at AT&T. They kept emailing me stating that they hadn't received my phone. I eventually received a text stating that the phone had been received over 2 weeks ago

 

[ImmortalWarrior]

Tracking numbers people.

 

[Mystictrust]

Tracking numbers people.

tracking numbers aren't the issue. OP has a tracking number anyway, it's just not showing anything. Proof of having dropped off the package is the best way in cases like that. This doesn't seem straight up USPS it's some blend of shipping stuff.

I used to work for FedEx CS and for SmartPost where it gets passed off to the USPS you better hope there are no issues because tracking pretty much cuts off at that point and its ****, if not impossible, to find your package if it's missing since each service can't see anything and redirects you to talk to the other, tracking number be damned. I think there was a special department dedicated to smartpost but I seem to remember it as being hard to connect customers to for whatever reason and you couldn't really call them you had to send some message with all the right info on some obscure form somewhere and hope they called the guy back looking for his package. It supposedly took forever. Once again, get proof from someone that the package has been sent, it's the best way to prove it was sent. Tracking numbers aren't perfect.

 

[johninsj]

Mine showed up at AT&T about 14 days after I dropped it in the mail. Hope yours eventually trickles back. Doing the "ship to store" method does sound safer.

 

[Greg C]

Gotta love the USPS bashing!