verizon store demo 2520

[upsidedown]

I received a Lumia 2520 that is marked on the back as prototype. I believe (though not sure) is a demo unit from a Verizon store. Battery will not charge and when I check ESN it shows it as not valid. There is no Verizon logo on the device.

Two questions:

1) Could Verizon have disabled the batteries or is it defective. Would Nokia US Care take care of this?
2) Also, the ESN shows as uknown when I search for it. I don't really care as the plan is to use as WiFi only but it would be nice in future.

Dave

 

[xboxonthego3]

Hmmm.. this seems unfortunate. I would imagine the battery is completely drained for being charged constantly at the store (if this really is a Demo unit). I hope you didn't pay very much for it. Other than that I can't be much help. Maybe someone else in the forum can provide more advice.

 

[upsidedown]

Hmmm.. this seems unfortunate. I would imagine the battery is completely drained for being charged constantly at the store (if this really is a Demo unit). I hope you didn't pay very much for it. Other than that I can't be much help. Maybe someone else in the forum can provide more advice.

Does anyone know of any third party repair services for the 2520?

 

[Sid_Dixit]

Dear Dave,
Nokia Care operations would Respond to you shortly, and take care of your problem.

 

[Morpheus Phreak]

Indeed. I would contact Nokia about this. They are usually great about helping consumers in this situation.