- Feb 4, 2013
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Please suggest a new carrier but first please excuse me for venting .. ..
I will be moving 4 lines to Virgin or AT&T or that new one (can't think think of the name.) ANYONE OTHER THAN T-Mobile. T-Mobile TRICKED me into signing a contract on all my phones and the following day (for real) put an end to contracts.. I haven't had a contract for 7 of the 9 years because I don't buy their phones. With this NEW BETTER PLAN that they sold me T-Mobile made 2 lines voice & data that were previously voice and broadband and when I could no longer connect my iPads they said I should buy 2 more lines for broadband. That they cannot change a voice line to broadband .. CAN NOT ?? OR WILL NOT ??? First with the new plan they TRICKED me into adding another line ( I had 3 at first.) He said the new line would be broadband like the others and then told me they were unable to print my contract because their printer was down.
By the time I got around to trying the new line out it was TOO LATE. I couldn't connect. I contacted customer support, tech support, billing and then I starting asking for a supervisor. NOBODY would connect me to a supervisor. Each one said, "I can help you .. you don't need a supervisor..." and when they couldn't they would just disconnected me. I would start all over until I finally got a supervisor who said the same thing .. Sorry, can't change your plan to what you had, it doesn't exist any more .. HATE TO SEE YOU GO .. I would say .. "give me what I need and I will sign the contract again" and they said "we do not have contracts any more."
I was 7 years without a contract and never left T-Mobile. I buy all my phones unlocked from different countries. I paid $750 for a Nokia Lumia 920 because T-Mobile doesn't have that one .. With my Canadian version of this phone I get 4G with T-Mobile .. I paid $700 each for my unlocked iPad, unlocked iPad mini and about the same for my unlocked iPhone. NOT jail broken, they are factory unlocked. T-Mobile says on their home page .. BRING YOUR OWN PHONE .. what they don't say is 'we won't give you any support for it though.'
I was loyal for 10 years but this is just the beginning of HATE T-MOBILE forever campaign .. What is the answer? Virgin Wireless? There is another carrier - a new one - Anyone know the name? I wrote it down and then forgot it ..
I will be moving 4 lines to Virgin or AT&T or that new one (can't think think of the name.) ANYONE OTHER THAN T-Mobile. T-Mobile TRICKED me into signing a contract on all my phones and the following day (for real) put an end to contracts.. I haven't had a contract for 7 of the 9 years because I don't buy their phones. With this NEW BETTER PLAN that they sold me T-Mobile made 2 lines voice & data that were previously voice and broadband and when I could no longer connect my iPads they said I should buy 2 more lines for broadband. That they cannot change a voice line to broadband .. CAN NOT ?? OR WILL NOT ??? First with the new plan they TRICKED me into adding another line ( I had 3 at first.) He said the new line would be broadband like the others and then told me they were unable to print my contract because their printer was down.
By the time I got around to trying the new line out it was TOO LATE. I couldn't connect. I contacted customer support, tech support, billing and then I starting asking for a supervisor. NOBODY would connect me to a supervisor. Each one said, "I can help you .. you don't need a supervisor..." and when they couldn't they would just disconnected me. I would start all over until I finally got a supervisor who said the same thing .. Sorry, can't change your plan to what you had, it doesn't exist any more .. HATE TO SEE YOU GO .. I would say .. "give me what I need and I will sign the contract again" and they said "we do not have contracts any more."
I was 7 years without a contract and never left T-Mobile. I buy all my phones unlocked from different countries. I paid $750 for a Nokia Lumia 920 because T-Mobile doesn't have that one .. With my Canadian version of this phone I get 4G with T-Mobile .. I paid $700 each for my unlocked iPad, unlocked iPad mini and about the same for my unlocked iPhone. NOT jail broken, they are factory unlocked. T-Mobile says on their home page .. BRING YOUR OWN PHONE .. what they don't say is 'we won't give you any support for it though.'
I was loyal for 10 years but this is just the beginning of HATE T-MOBILE forever campaign .. What is the answer? Virgin Wireless? There is another carrier - a new one - Anyone know the name? I wrote it down and then forgot it ..