Why are some calls to my Nokia 635 going straight to voicemail?

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Windows Central Question

Some calls to Nokia 635 going straight to voicemail

My father has a problem with messages going straight to voicemail on his Nokia 635. Is is on the EE Network in the UK

It only happens with certain numbers. I have rung his phone with it in front of me and the first phone I used to ring his rang as normal and the other I used went to voicemail with no notification saying a message had been received.

I'm relatively phone savvy and have checked all the settings and they are ok.

A quick search online will show this is by no means a rare problem particularly with Nokia's but also with other devices. I've yet to find a fix.

Can anybody help please?
 

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