Why can't I see my photos or videos on my Windows 10 mobile new update?

[PATTY75]

Why can't I see my photos or videos on my windows 10 mobile new update, it shows that

I have a question for over a month I am not able to see a lot of my photos and videos. it shows " seems that we don't support this file format" or " we can't show you this file at the moment"
I have already downloaded some editors and viewers but without any luck
it's pretty much annoying..
I have nokia lumia 930 btw..

 

[Maurizio Troso]

Re: Why can't I see my photos or videos on my windows 10 mobile new update, it shows that

I have a question for over a month I am not able to see a lot of my photos and videos. it shows " seems that we don't support this file format" or " we can't show you this file at the moment"
I have already downloaded some editors and viewers but without any luck
it's pretty much annoying..
I have nokia lumia 930 btw..

Where are pics stored, phone or OneDrive?

 

[Chintan Gohel]

Re: Why can't I see my photos or videos on my windows 10 mobile new update, it shows that

Any app update pending? And what version of OS are you on?

 

[PATTY75]

Re: Why can't I see my photos or videos on my windows 10 mobile new update, it shows that

no no updates pending
OS : 10.0.14393.0
The photos are saved on one drive and phone

 

[Maurizio Troso]

Re: Why can't I see my photos or videos on my windows 10 mobile new update, it shows that

no no updates pending
OS : 10.0.14393.0
The photos are saved on one drive and phone

Even after rebooting your phone?

 

[PATTY75]

Re: Why can't I see my photos or videos on my windows 10 mobile new update, it shows that

Yep even then

 

[Maurizio Troso]

Re: Why can't I see my photos or videos on my windows 10 mobile new update, it shows that

Yep even then

Do you see them in OneDrive?

 

[PATTY75]

and when I click on it it shows :

 

[Maurizio Troso]

That's NO OneDrive app, open that, not Photos app

 

[PATTY75]

Those pictures are not able to upload to one drive .. I have tried many times and it's not working..

 

[Maurizio Troso]

Those pictures are not able to upload to one drive .. I have tried many times and it's not working..

Did you left enabled automatic pics upload?

 

[PATTY75]

No it uploads automatic...

 

[Ma Rio]

Can you open the pictures from your PC? If yes, then it's a problem with the Photos app. If no, then probably a problem with the camera app.

 

[PATTY75]

yes, but also i can't see the one saved from the internet, probally galary?
anyway thank you guys for help

 

[Maurizio Troso]

yes, but also i can't see the one saved from the internet, probally galary?
anyway thank you guys for help

You can standing by next photo app update, or hard reset with backup your device. Definitively something in photo app gone wrong