Why can't I see my photos or videos on my Windows 10 mobile new update?

PATTY75

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Jul 20, 2016
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Why can't I see my photos or videos on my windows 10 mobile new update, it shows that

I have a question for over a month I am not able to see a lot of my photos and videos. it shows " seems that we don't support this file format" or " we can't show you this file at the moment"
I have already downloaded some editors and viewers but without any luck :(
it's pretty much annoying..
I have nokia lumia 930 btw..
 
Re: Why can't I see my photos or videos on my windows 10 mobile new update, it shows that

I have a question for over a month I am not able to see a lot of my photos and videos. it shows " seems that we don't support this file format" or " we can't show you this file at the moment"
I have already downloaded some editors and viewers but without any luck :(
it's pretty much annoying..
I have nokia lumia 930 btw..

Where are pics stored, phone or OneDrive?
 
Re: Why can't I see my photos or videos on my windows 10 mobile new update, it shows that

Any app update pending? And what version of OS are you on?
 
Re: Why can't I see my photos or videos on my windows 10 mobile new update, it shows that

no no updates pending
OS : 10.0.14393.0
The photos are saved on one drive and phone
 
Re: Why can't I see my photos or videos on my windows 10 mobile new update, it shows that

Yep even then :(
 
Those pictures are not able to upload to one drive .. I have tried many times and it's not working..
 
Can you open the pictures from your PC? If yes, then it's a problem with the Photos app. If no, then probably a problem with the camera app.
 
yes, but also i can't see the one saved from the internet, probally galary?
anyway thank you guys for help :)
 
yes, but also i can't see the one saved from the internet, probally galary?
anyway thank you guys for help :)

You can standing by next photo app update, or hard reset with backup your device. Definitively something in photo app gone wrong :(
 

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