bbpohlmann
New member
I think it's a bigger issue with reps, but I think the lack of respect for other platforms comes from the carrier first, then trickles down to the reps. The carrier (tmobile in particular) doesn't have the same displays as the other OS. They refuse to push updates to some WP phones even though the manufacturer released them. So reps tell customers that if they get an Android it'll be updated regularly, but what they aren't saying is that the carrier chooses which phones to update or not update.
I'll take this in two parts. Second part first though.
In regards to the updates, the carriers themselves claim that the need to "insure" that there will be neither technical nor experience issues with their specific networks. This is, of course, bunk!
They do not like the fact that WP users can delete the bloat ware that pretty much every other phone contains. You don't what Verizon, AT&T or T-Mobile garbage put on your WP? Delete it. Try that with an Android phone.
Even iPhones come preloaded with IOS goodies that most people would rather do without and, instead, use the more feature packed third party apps.
All this, along with other factors too long to mention, insures that WP will be the new Blackberry when it comes to pushing brands towards customers.
Now the first part. The training may steer sales reps away from WP to other brands, but I stand by my earlier comment. Just like cars, tools, appliances and etc. the reps themselves will allow their bias to direct how they present brands to customers.
I experienced this when I too upgraded to the Lumia 1520. I was met with the usual stonewalling and misdirection in the attempt to steer me to either Android or iOS. The rep I dealt with seemed dismayed that I would chose what he "thought" was a mistake. In the end I had done my research and I knew what I wanted.
I think all us who had similar experiences understand that, like die hard Berry users, we have an uphill battle to contend with. Every month the experience improves and, little by little, developers are seeing the demand from WP users grow. Sooner or later a critical mass will occur that will hopefully put WP on par with all other brands on the market.