Some of the most refreshing dialog I heard at the Nokia event was not the 1020 announcement, but Forbes journalist and CIO Joan Lappin got a stage no one else had thus far and called out ATT as a dreadful partner (and this really is being gracious). ATT has never had Nokia's best interests in mind, issuing updates when they want or don't want, employing crippling modifications to the phones (internet sharing) and of course to Joan's point, employing idiots who know nothing about the phones, don't WANT to know anything about the phones, and would rather sell you an android or iphone because that's the easy lazy way out.
She basically encapsulated in one statement what the Internet has been saying for a while, and I find it pretty creepy that it has taken us this long to get a pointed question asked on this topic, whether Elop spun it or not simply doesn't matter, the facts are still out there...and NO it isn't Nokias responsibility to fix bad partner behavior.
Take this conversely with Microsoft stores who are estatic to sell Windows Phones. Nokia doesn't have to do any education there, because they have a willing partner sales force.
You can't fix zealots and Nokia needs to learn this wisely by setting up a strong distribution of UNLOCKED, UNBRANDED Lumias at ALL Microsoft stores.
She basically encapsulated in one statement what the Internet has been saying for a while, and I find it pretty creepy that it has taken us this long to get a pointed question asked on this topic, whether Elop spun it or not simply doesn't matter, the facts are still out there...and NO it isn't Nokias responsibility to fix bad partner behavior.
Take this conversely with Microsoft stores who are estatic to sell Windows Phones. Nokia doesn't have to do any education there, because they have a willing partner sales force.
You can't fix zealots and Nokia needs to learn this wisely by setting up a strong distribution of UNLOCKED, UNBRANDED Lumias at ALL Microsoft stores.