Why does my Lumia 535 show ''sorry video can't be played in your phone''?

[WPCentral Question]

lumia 535 shows ''sorry video cant be played in your phone''

i also got a solution as they say stop music syncing on cloud and restart phone. but i cant find sync setting to turn off in music player.

 

[gpobernardo]

Re: lumia 535 shows ''sorry video cant be played in your phone''

What is the file format of the video you're trying to play in your L535?

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