- Jan 15, 2015
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Go to Audio settings, when facing the equalizer swipe to the right and scroll to the bottom, you find an option there that the phone mutes when facedown. I had trouble too with Windows Phone's in my pocket face down and not ringing.
good tip
but I know that isn't the issue with mine as I tested it with the phone facing up to check it was "ringing" with no sound.